Hi, I’m
Heather Ferris
Grand Ledge,MI
Summary
Dynamic visual merchandiser and office manager with a proven track record at Value City Furniture, enhancing sales through innovative displays and exceptional customer service. Skilled in inventory control and document management, I effectively improved store performance and team productivity, fostering a collaborative environment while maintaining confidentiality and trust.
Overview
8
years of professional experience
Work History
Value City Funiture
Visual Merchandiser
01.2021 - Current
Job overview
- Worked with store managers to implement new displays, promotions and store layout changes.
- Analyzed sales data and customer feedback to develop creative solutions to improve customer experience.
- Enhanced store sales by creating visually appealing and strategically placed product displays.
- Evaluated store performance and made recommendations for changes to optimize sales.
- Implemented inventory control measures to reduce shrinkage rates while maintaining attractive product displays.
Value City Funiture
Office Manager
07.2020 - 01.2021
Job overview
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Artvan Furniture
Customer Service
08.2017 - 03.2020
Job overview
- Provided outstanding customer service, addressing concerns promptly
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained accurate filing systems, reducing document retrieval times and enhancing overall organization.
- Handled sensitive information with discretion, ensuring confidentiality and maintaining trust within the office.
- Assisted in the training of new hires, helping them quickly acclimate to their roles and responsibilities.
- Facilitated smooth communication between various departments, resolving conflicts efficiently and promoting a collaborative work environment.
Education
Quartz Hill Highschool Palmdale, CA
06.2015
Skills
- Product knowledge
- Visual merchandising
- Customer service
- Inventory control
Timeline
Visual Merchandiser
Value City Funiture
01.2021 - Current
Office Manager
Value City Funiture
07.2020 - 01.2021
Customer Service
Artvan Furniture
08.2017 - 03.2020
Quartz Hill Highschool
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