HEATHER Ferris
Jacksonville,FL
Summary
Dedicated and results-driven professional with 21+ years of experience in retail operations, staff leadership, customer service, and inventory management. Recognized for exceptional organizational skills, team development, attention to detail and creating customer-focused environments that drive business growth.
Overview
26
26
years of professional experience
Work History
Customer Accounting Service Desk Coordinator
Total Quality Logistics
01.2022 - Current
- Investigate and research payment discrepancies using Billtrust, Great Plains, and electronic communications.
- Apply and transfer payments accurately within accounting systems.
- Document payment applications and fund movements in databases with precision.
- Complete ACH and vendor forms in compliance with company policies.
- Provide responsive and professional customer service via phone and email.
- Created training materials and trained new staff on policies, systems, and best practices.
- Awarded Finance and Accounting’s Extraordinary Customer Service Award (Q2 2023).
- Maintained consistency and stability during periods of organizational change and high turnover.
Associate Store Manager
United Dairy Farmers
09.1999 - 08.2022
- Successfully managed day-to-day operations of a high-volume retail store, including opening/closing procedures and team supervision.
- Led and trained an 11-member team, improving performance and productivity through hands-on coaching and clear expectations.
- Maintained accurate inventory by implementing FIFO (First-In, First-Out) processes and conducting regular audits.
- Delivered outstanding customer service, fostering loyalty and consistent repeat business.
- Managed cash flow, including handling large sums of money and reconciling registers daily.
- Coordinated order placement and inventory restocking to minimize shrinkage and maintain product availability.
- Developed and enforced store standards in cleanliness, merchandising, and safety.
- Handled scheduling and delegation of daily tasks, ensuring operational efficiency.
- Trained all new hires across various responsibilities, streamlining onboarding and reducing turnover.
Education
High School - undefined
Concord High School
Elkhart, IN01.1994
Skills
- Records Management & Documentation
- Data Entry & Accuracy
- Payment Research & Application
- Customer Service Excellence
- Training & Process Improvement
- Time Management & Multitasking
- Microsoft Office & Database System
- Confidentiality & Compliance
- Point-of-Sale Systems
- Billtrust
- Microsoft Office Suite
- Inventory Management Tools
- Great Plains
- Data Entry & Recordkeeping
- Jira
- ServiceNow
- Compliance & Audit Readiness
Accomplishments
- Consistently recognized for exceeding customer service goals and driving customer satisfaction.
- Played a key role in growing store revenue through exceptional leadership and guest engagement.
Timeline
Customer Accounting Service Desk Coordinator
Total Quality Logistics
01.2022 - Current
Associate Store Manager
United Dairy Farmers
09.1999 - 08.2022
High School - undefined
Concord High School
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