Heather Donnelly

• Maintained full understanding of local roads and traffic patterns.
• Planned routes and made proactive adjustments using GPS apps to account for traffic problems.
• Transported passengers safely along prescribed routes according to tight schedules.
• Performed bus driving duties while keeping student safety in mind to maintain good safety record.
• Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
• Contacted dispatchers and company mechanics to report vehicle issues and other problems.
• Performed regular bus inspections and checked brakes, steering and windshield wipers.
• Accepted and processed fares.
• Transported elderly, disabled or otherwise limited passengers to doctors' offices and medical appointments.
• Answered questions from passengers with respect and accuracy, providing information about fares, schedule details and baggage stowing.
• Operated bus and navigation equipment in alignment with company safety, DOT and local traffic standards and regulations.
• Obeyed federal, CA and local traffic laws and regulations to enable safe transportation outcomes for participants.
• Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
• Conducted pre-trip inspections of bus for safe operation.

• Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Entered data into system and updated customer contacts with information to keep records current.
• Composed internal and external correspondence for senior management and reviewed documentation to eliminate errors.
• Maintained office supplies inventory by checking stock and ordering new supplies.
• Provided clerical support to company employees by copying, faxing and filing documents.
• Drafted agendas, recorded minutes and created documents for meetings.
• Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
• Answered multi-line phone system and greeted callers enthusiastically.
• Scheduled appointments and conducted follow-up calls to clients.

• Monitored schedules to maintain sleeping, eating and school schedules for children.
• Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
• Prepared tasty, healthy meals for children to encourage good eating habits.
• Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
• Led indoor and outdoor activities to entertain and occupy children.
• Totaled amount owed for services at end of session.
• Played games, worked on puzzles and read books to young children.
• Taught children everyday skills and language.
• Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
• Built positive and nurturing environments to support child social and emotional growth.
• Organized and cleaned home after activities by picking up toys and straightening up play room.
• Prepared healthy, age-appropriate snacks and meals.

• Maintained clean and organized stockroom by sweeping, mopping and removing empty boxes.
• Orchestrated re-organization of stockroom merchandise to promote successful inventory and cycle counts.
• Examined and inspected stock items for defects and reported damages to supervisor.
• Set up advertising displays and arranged merchandise on counters and tables to promote sales.
• Completed floor replenishment to guarantee customer satisfaction and size availability.
• Answered queries and concerns and assisted customers with product selections.
• Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
• Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
• Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
• Used hand-held devices and computers to record and monitor inventory levels.
• Blocked and faced products on displays and shelves in accordance with company policy.
• Placed special customer orders for custom or special order merchandise.
• Changed sales floor signs to show current pricing and support product promotions.
• Answered customer questions and provided detailed product information.
• Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
• Maintained effective team member communication.
• Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns.
• Greeted customers and directed to requested products.

• Contacted customers to collect payments and verify or add to existing information, consistently providing timely, accurate and customer-oriented service.
• Recommended merchandise and services that would meet customer needs.
• Maximized customer satisfaction by checking outgoing documents and shipment labels for accuracy and conformance to outlined customer requirements and preferences.
• Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
• Used proprietary software to keep track of client information and orders, update accounts and monitor shipments to obtain and relay real-time information.
• Processed and handled customer complaints, answering questions and providing alternative solutions.
• Communicated with customers to verify information, fill out appropriate paperwork and carry out specified requests.
• Informed customers by mail or telephone of order information such as unit prices, shipping dates and anticipated delays.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.
• Maintained energy and enthusiasm in fast-paced environment.

• Listened to customer requests and suggested additional menu items as appropriate to upsell products.
• Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
• Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Made food according to standard recipes with requested changes for customer satisfaction.
• Opened new inventory and rotated stock by dates to maintain freshness.
• Listened carefully to customer instructions and prepared orders according to those preferences.
• Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
• Received payment via cash, check, card or mobile payment and processed promptly.
• Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
• Delivered exemplary customer service to guests, even in peak business periods to promote retention.
• Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
• Offered product samples to customers, generating additional sales through taste-testing.
• Greeted customers at counter to fulfill requests and answer questions.

• Offered expert mobility assistance with physical support, wheelchairs and other strategies.
• Assisted patients with employing assistive devices such as splints and braces to support treatment goals.
• Smoothly assisted, positioned and secured patients at therapy devices to support safe treatment protocols.
• Administered massages and traction to relieve pain, improve comfort levels and decrease or prevent deformity or crippling.
• Educated patients and family members regarding diagnosis, injury prevention and therapeutic treatments.
• Followed all HIPAA rules and regulations regarding patient confidentiality.
• Recorded treatment given and equipment used.
• Observed patients during treatment to compile and evaluate data on patients' responses and progress and reported to physical therapist.
• Cleaned and organized work area and disinfected equipment after treatment.

• Processed cancellations, changes or special requests promptly.
• Recorded costs accurately and explained any additional fees to guests.
• Coordinated with staff to process registration paperwork and direct to appropriate departments.
• Reviewed and processed application requests for college registration.
• Explained form wording to students to help each understand information required.
• Performed data entry on proprietary software to maintain and organize records of member and program information

• Coordinated with front office, therapist, and fellow aide staff to process and direct patients to the appropriate departments
• Utilized a system of staff communication that ensured proper implementation of treatment plans, time management for whole therapeutic staff, and comprehensive patient care.
• Provided patient education.
• Ensured HIPAA compliance.
• Administered modalities including electrical stimulation, ultrasound, iontophoresis, hydrocollator heating pads, and ice.
• Assisted and instructed patients on various cardio and strength equipment.
• Provided a welcoming atmosphere by keeping equipment and facility clean and sanitized