Heather Files

• Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
• Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
• Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
• Conducted comprehensive financial reviews for clients, resulting in more informed decision-making and better risk management.
• Participated in ongoing professional development opportunities to remain current in industry best practices and continually improve service provision.
• Facilitated financial planning workshops, empowering clients with knowledge to make informed decisions.
• Managed a diverse portfolio of loans, ensuring compliance with company policies and industry regulations.
• Maintained strict confidentiality of bank records and client information.

• Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
• Trained new team members on restaurant procedures, menu items, and performance strategies.
• Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
• Conducted pre-shift meetings to review daily specials, menu changes, or operational updates with serving staff prior to opening hours.
• Cross-trained in other departments of the store to be knowledgeable of other areas as well.
• Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
• Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
• Taught servers to memorize menu ingredients and provide information on preparation methods.
• Have been employee of the month on multiple occasions and also awarded best skill trainer.

Completed 80 hours towards this degree.

Completed 24 hours towards this degree.