Hi, I’m
Heather Fisher
Phoenix,Arizona
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
13
years of professional experience
Work History
AZ On The Rocks
Camp Director/Manager/Coach/ Kids KLIMB Director
02.2015 - 02.2019
Job overview
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Oversaw up to fifteen employees
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Developed and maintained relationships with customers through building strong interpersonal relationships.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Planned activities, events and field trips to enrich student development.
- Arranged packed activity schedule with numerous outdoor activities, crafts and learning opportunities.
- Coached and mentored camp counselors and instructors in effective strategies for relating to students and teaching important life skills.
- Offered campers compassionate support for personal and social issues, helping each develop positive skills for dealing with interpersonal conflicts.
- Oversaw team of counselors and support team members.
- Built and deepened positive relationships with parents and referring schools.
- Scheduled staff based on personal strengths and coverage requirements.
Scottsdale Prepatory Academy
Head High School & Middle School Volleyball Coach
01.2018 - 10.2022
Job overview
- Implemented exercise programs and training strategies to bolster individual and team performance.
- Prepared athletes for special competitions and tournaments.
- Stretched, warmed up and completed conditioning exercises properly to reduce injuries.
- Held special events to promote camaraderie among teammates, families and community members.
- Worked individually with players when struggling to enhancer confidence and strengthen court skills.
- Motivated athletes to become stronger, more agile and more effective through training habits and proper nutrition.
- Promoted stretching, mobility work and proper form to help athletes safely build strength.
- Evaluated individual knowledge, skills and strengths and assigned team positions to maximize talent areas.
- Coordinated with parents, boosters and other resources to meet team needs involving equipment and travel arrangements.
- Trained athletes in proper use of equipment for safety and maximum results.
- Developed game plans and adjusted to meet various game situations.
- Evaluated tapes of competition matches to assess strategies and plan counter approaches.
Godiva Chocolatier
Assistant manager
09.2016 - 01.2018
Job overview
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored security and handled incidents calmly.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Reduced financial discrepancies by monitoring credit card sales and deposits.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Petsmart Pets Hotel
Pet Care Specialist/ Guest Service Associate
08.2013 - 10.2014
Job overview
- Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
- Maintained and updated daily log of time spent with dogs for calculating payments, itemizing activities and services provided.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Spent time with cats to provide companionship and human contact.
- Administered regular and special medications for pets.
- Communicated with clients about schedules, requirements and animal personalities.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Cared for sick or injured animals by seeking out veterinary care and notifying owners.
- Welcomed customers upon arrival and ushered pets to holding kennels or group play areas.
- Supervised animals during group play sessions, checking for aggressive behavior and to prevent biting among dogs.
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Spoke to customers regarding lodging, grooming, daycare services and pricing and cross-sold additional items.
All Things Boudoir
Boudoir Photographer
04.2021 - Current
Job overview
- Photographed high-quality images for various print and digital projects.
- Digitally edited photos to enhance appearance.
- Planned and prepared for on-location and studio shoots.
- Edited, toned, captioned and uploaded photographs for publication.
- Determined and adjusted subject position, props and lighting equipment while selecting camera angles to optimize final product.
- Completed complex photo shoots at indoor and outdoor venues.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Experimented with different lighting effects to deliver unique images.
- Tracked inventory for photo products and equipment.
- Performed advanced computer processing of images for assignments.
- Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
Education
Grand Canyon UniversityPhoenix, AZ
Bachelor of Science from Sports Psychology
11.2022
Paradise Valley High School
High School Diploma
05.2013
Skills
- Team Meetings
- Employee Performance Reviews
- Issue and Conflict Resolution
- Time Management
- Critical Thinking
- Team Mentoring
- Crisis Management
- Project Management
- Hiring and Retention
- Charismatic Leader
- Sales Activities
- People Management
Timeline
Boudoir Photographer
All Things Boudoir
04.2021 - Current
Head High School & Middle School Volleyball Coach
Scottsdale Prepatory Academy
01.2018 - 10.2022
Assistant manager
Godiva Chocolatier
09.2016 - 01.2018
Camp Director/Manager/Coach/ Kids KLIMB Director
AZ On The Rocks
02.2015 - 02.2019
Pet Care Specialist/ Guest Service Associate
Petsmart Pets Hotel
08.2013 - 10.2014
Grand Canyon University
Bachelor of Science from Sports Psychology
Paradise Valley High School
High School Diploma
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