Summary
Overview
Work History
Education
Skills
Degrees Accomplishments
Timeline
Generic
Heather Fishler

Heather Fishler

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

19
19
years of professional experience

Work History

Office Manager

Grand Island Mental Health & Medical Clinic
02.2018 - 05.2020
  • I answered the phones, made, and rescheduled appointments, filled out intake forms, and input dictated notes into EHR
  • I was responsible for the schedules of all 8 providers
  • I was responsible for verifying insurance and making sure it was correct, and up to date
  • Kept up on HIPPA release forms every year
  • Made and updated the safety manual, and protocol and procedure book.
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Certified Nursing Assistant & Medication Aide

Bickford Cottage
01.2015 - 09.2017


  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Documented patient information and care activities in electronic health record.

Secretary

Tilley Sprinklers & Landscaping
02.2010 - 11.2014
  • I used QuickBooks and Hindsite software daily
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • I also used Excel and several others along with using spreadsheets daily.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Scheduled appointments and conducted follow-up calls to clients.

Certified Nursing Assistant

Howard County Medical Center
09.2007 - 05.2008
  • Admitted patients to the ER, ordered tests, admission papers, and helped the charge nurse with duties.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Documented patient information and care activities in electronic health record.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.

Certified Nursing Assistant

Tiffany Square Care Center
05.2001 - 10.2006


  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Documented patient information and care activities in electronic health record.

Education

AAS Degree in Health Information Management -

Central Community College

College prep -

Northwest High School

Skills

  • Policy Development
  • Workforce Management
  • Compliance Monitoring
  • Billing
  • Data Entry
  • Customer Service
  • Account Reconciliation
  • Scheduling and Calendar Management
  • Conflict Management
  • Clear Oral/Written Communication
  • Customer Relations
  • Regulatory Compliance
  • Performance Improvement

Degrees Accomplishments

  • Member of Phi Theta Kappa
  • Member of NSLS
  • Member of AHIMA
  • Member of NHIMA
  • AAS Degree in HIMS
  • Diploma in Medical Billing and Coding
  • Certificate in Health Information Clerk
  • Certificate in Revenue Cycle Management

Timeline

Office Manager

Grand Island Mental Health & Medical Clinic
02.2018 - 05.2020

Certified Nursing Assistant & Medication Aide

Bickford Cottage
01.2015 - 09.2017

Secretary

Tilley Sprinklers & Landscaping
02.2010 - 11.2014

Certified Nursing Assistant

Howard County Medical Center
09.2007 - 05.2008

Certified Nursing Assistant

Tiffany Square Care Center
05.2001 - 10.2006

AAS Degree in Health Information Management -

Central Community College

College prep -

Northwest High School

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Heather Fishler