Heather Fitzgerald
Lewisville,NC
Summary
Talented and high-performing professional with extensive experience performing successfully in fast-paced environments. Offering expertise working with a diverse client base and delivering exceptional results. Passionate about business success and successful at supporting all staff and customer needs. Committed and motivated with outstanding customer service and decision-making skills. Strong work ethic, professional demeanor and great initiative. Excellent prioritizing, multitasking and follow-through skills useful for achieving project goals. Desiring the opportunity to leverage education and experience to take on new challenges with an established company. Responsible Licensed Practical Nurse with excellent communication skills demonstrated by 16 years of experience in healthcare.
Overview
20
20
years of professional experience
Work History
Quality Assurance Specialist Level II
Abbott
02.2022 - 06.2024
- Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
- Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Analyzed quality and performance data to support operational decision-making.
- Performed risk assessments on potential new projects, helping management make informed decisions about resource allocation and project priorities.
- Achieved timely resolution of non-conformance issues by implementing corrective action plans working closely with relevant departments.
- Maintained knowledge of industry best practices and evolving technologies, staying ahead of emerging quality assurance trends.
- Analyzed data from product testing, identifying trends and opportunities for improvement in both design and production processes.
- Promoted a culture of continuous improvement within the organization by leading training sessions on various aspects of quality control methodologies.
- Collected and analyzed data to measure effectiveness of quality control processes.
- Assessed products or services to evaluate conformance with quality standards.
- Conducted data review and followed standard practices to find solutions.
- Conducted investigations into questionable test results.
Medical Evaluator
ConvaTec
03.2019 - 02.2022
- Review and evaluate all complaints to determine the regulatory reportability under the US FDA 21 CFR Part 803
- Review customer complaints with non-conforming products, determine risk, harm, and reportability for failure or malfunction within three business units (Continence & Critical Care, Ostomy, and Wound products)
- Prepare eMDR (electronic medical device report) for the FDA for reportable complaints
- Complete regulatory evaluations per timelines that respect the requirements of event countries globally
- Interact with clients, regulatory agents, customer support employees globally daily.
Record Abstractor/ Reviewer
Datafied
12.2012 - 05.2022
- Seasonal Contract Position that requires detail oriented skills to locate data for insurance compliance for medical charges
- Level 1 & 2 abstractor for HEDIS (Healthcare Effectiveness Data and Information Set), medical record chart auditing, data required for NCQA compliance.
Acute Care Nurse
Frye Regional Medical Center
06.2018 - 03.2019
- Acute care nurse on Telemetry, Neuro-Progressive, and Intermediate Care units
- Provide direct patient care within the scope of my practice, administer scheduled and as needed medication, wound care nurse, computerize charting, initial assessments and discharge planning of patients, participate in developing patient centered care plans, collaboration with medical staff on patient needs and development, continuous usage of problem solving skills and critical thinking skills
- Explained treatment plan care, physician-ordered tests and medications to patients and family members or caregivers
- Built trust and rapport with patients by listening to concerns, advocating for wellness and educating on acute and chronic health issues.
Admission Nurse / Administrative Nurse /Wound Care Nurse/ Infection Preventionist
Shaire Center Nursing And Rehabilitation
10.2012 - 06.2018
- Assess wounds, initiate plan of care to aid in wound healing
- Received S.P.I.C.E (Statewide Program for Infection Control & Epidemiology) training for infection control in long term care
- Collect data necessary to trend infections, epidemiology, collaborate with staff to develop plans to reduce and heal infections, maintain and update facility policies for compliance with state and federal guidelines
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system
- Communicated extensively with patients to provide assistance, support and instructions
- Evaluated health education needs of patients and provided necessary training and instruction
- Developed patient care plans, including assessments, evaluations, and nursing diagnoses
- Supervised ancillary staff, including scheduling shifts, delegating assignments and monitoring quality of care.
Licensed Practical Nurse
Brian Center
08.2007 - 11.2012
- Charge nurse and trainer for 1st, 2nd, and 3rd shifts
- Medical Data Set (MDS) Coordinator: researched and studied client diagnoses to identify care needs, effectively contributed to nursing plan developments and facilitated patient education
- Constantly utilized critical thinking skills and problem solving skills
- Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes
- Educated clients, patients, and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management
- Delivered high-quality direct and indirect nursing care to up to 36 patients per day.
Licensed Practical Nurse/Lead Nurse
Mcleod Addictive Disease Center
06.2010 - 04.2012
- Medication administration of liquid concentrated methadone for clients with an opiate addiction
- Constant interaction with public, ensuring each client is treated with dignity, respect, and confidentiality
- Collaborated with patients to establish post-treatment strategies for sobriety
- Supported and counseled clients with drug and alcohol addiction
- Maintained highly accurate documentation required by the United States Drug Enforcement Agency.
Education
Diploma in Practical Nursing -
Gaston College
Bachelor Of Science - Healthcare Management
Capella University
01.2017
Skills
- Detail oriented
- Policies & Procedure Development
- Problem solving/critical thinking skills
- Trending & Data Analysis
- Medical Record Review & Auditing
- Integrated medical reporting
- Medical procedure expertise
- Clinical and medical analysis
- Medical and clinical supervision
- Healthcare Administration
- Disease Prevention and Management
- Telemetry and Advanced Cardiac Care
- Pre- and Post-Operative Care
- Quality Assurance
- Analytical Thinking
- Problem-solving skills
- Quality improvements
- Regulatory Compliance
- Report Preparation
Timeline
Quality Assurance Specialist Level II
Abbott
02.2022 - 06.2024
Medical Evaluator
ConvaTec
03.2019 - 02.2022
Acute Care Nurse
Frye Regional Medical Center
06.2018 - 03.2019
Record Abstractor/ Reviewer
Datafied
12.2012 - 05.2022
Admission Nurse / Administrative Nurse /Wound Care Nurse/ Infection Preventionist
Shaire Center Nursing And Rehabilitation
10.2012 - 06.2018
Licensed Practical Nurse/Lead Nurse
Mcleod Addictive Disease Center
06.2010 - 04.2012
Licensed Practical Nurse
Brian Center
08.2007 - 11.2012
Diploma in Practical Nursing -
Gaston College
Bachelor Of Science - Healthcare Management
Capella University
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