Heather Fitzsimmons
Orlando,FL
Summary
To seek and maintain part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Guest Service Agent
Giv Kids the World Village
01.2022 - Current
- Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Greeted guests upon arrival and offered assistance.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Maintained a clean and welcoming lobby, ensuring a positive first impression for guests.
Attractions Attendant
Universal Orlando Resort
02.2021 - Current
- Delivered outstanding customer service by addressing guest concerns promptly and professionally.
- Contributed to a positive work environment by assisting team members in daily tasks and ensuring smooth operations.
- Collaborated with fellow attendants to maintain safety procedures, ensuring a secure environment for both guests and staff.
- Assisted guests with special needs, providing accommodations that ensured their enjoyment of the park''s offerings.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
Entertainment Coordinator
Give Kids the World Village
06.2018 - 12.2021
- Successfully train volunteers to safely and efficiently operate venues
- Maintain inventory levels of necessary items
- Assist running morning and nigh time operatiopns
- Streamlined communication between performers and event organizers for greater efficiency and satisfaction.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
Education
Bachelors of Science - Hospitality, Recreation, and Resort Management
University of West Florida
Pensacola, FLSkills
- Communication
- Problem-solving
- Guest communication
- Listening Skills
- Writing and verbal communication
- Check-in and Check-out Procedures
- Guest Services Agent training
- Special requests handling
- Key card programming
Leadership Experience
???
Roles And Responsibilities
Assist all guests with reservations, check in/out procedures of all guests, provide suggestions about inquiries, prepare materials for arriving guests including room keys, use various methods of communication between departments regarding various guests needs
Communication Skills
Efficiently use various to communicate including: phone, radio, email, and Microsoft Teams.
References
Available upon request.
Timeline
Guest Service Agent
Giv Kids the World Village
01.2022 - Current
Attractions Attendant
Universal Orlando Resort
02.2021 - Current
Entertainment Coordinator
Give Kids the World Village
06.2018 - 12.2021
Bachelors of Science - Hospitality, Recreation, and Resort Management
University of West Florida
Similar Profiles
Adrian GabrielAdrian Gabriel
Dishwasher/Prep Cook at Give Kids The World VillageDishwasher/Prep Cook at Give Kids The World Village
Madeline SantiniMadeline Santini
Housekeeper at Give Kids The World VillageHousekeeper at Give Kids The World Village
Victor LaskoskiVictor Laskoski
Volunteer at Give Kids The World VillageVolunteer at Give Kids The World Village