Heather Fleace
Corydon,IN
Summary
Experienced healthcare professional prepared for this role. Skilled in patient care coordination, staff management, and operational efficiency. Strong focus on team collaboration and achieving results. Known for adaptability and reliability in dynamic environments. Proficient in healthcare regulations, patient advocacy, and quality improvement initiatives.
Overview
23
23
years of professional experience
Work History
Patient Care Manager
Caretenders Home Health
09.2024 - Current
- Maintained accurate documentation of patient interactions, treatments administered, and progress notes in electronic medical records systems.
- Managed budgets and resources effectively to reduce departmental costs while maintaining high standards of care.
- Developed strong interdisciplinary team collaboration, resulting in better patient outcomes.
- Oversaw day-to-day operations of the department, ensuring seamless coordination between all members of the care team.
- Worked with providers to define quality metrics and outcome reporting process.
- Collaborated with physicians and other healthcare professionals to develop comprehensive treatment plans for patients.
- Promoted a positive work environment by fostering effective communication, teamwork, and employee engagement.
- Ensured compliance with healthcare regulations by implementing policies and procedures for the highest quality of care.
- Increased patient safety by enforcing strict infection control measures and monitoring adherence to protocols.
- Addressed family concerns promptly by collaborating closely with support services such as social workers or financial counselors.
- Facilitated ongoing staff development through workshops, seminars, and mentoring opportunities.
- Reduced readmission rates through diligent discharge planning and thorough patient education on self-care practices.
- Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
- Evaluated staff performance regularly, providing constructive feedback and opportunities for professional growth.
Home Health RN
Caretenders Home Health
01.2024 - 10.2024
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
- Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
- Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
- Managed care from admission to discharge.
- Served as a liaison between physicians and patients'' families to facilitate clear communication regarding treatment options and progress updates.
- Mentored new nursing staff, contributing to a supportive work environment and improved retention rates.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Monitored patient reactions to drugs and carefully documented findings.
- Implemented infection control measures within the unit, maintaining a safe environment for both patients and staff members.
- Coordinated discharge planning efforts with social workers, case managers, and other multidisciplinary team members for smooth transitions posthospitalization.
- Utilized advanced clinical skills such as wound care management or IV therapy administration, leading to faster recovery times for patients treated under my supervision.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
Oncology Infusion Registered Nurse
Optum
11.2021 - 12.2023
- Educated patients and families about cancer treatments, side effects, and self-care strategies, empowering them to make informed decisions.
- Managed complex medication regimens while monitoring for potential drug interactions or adverse reactions, mitigating risks associated with cancer treatments.
- Enhanced patient safety with strict adherence to chemotherapy administration protocols and monitoring guidelines.
- Developed trusting relationships with patients through active listening skills and empathetic communication style, fostering a supportive environment during challenging times in their lives.
- Provided individualized patient education on chemotherapy medications, infusion procedures, and side-effect management strategies to promote self-advocacy and coping skills.
- Reduced patient anxiety through clear communication and therapeutic relationship-building techniques.
- Improved patient outcomes by implementing evidence-based oncology nursing practices in infusion therapy.
- Provided compassionate care for patients undergoing cancer treatment, addressing their emotional and physical needs.
- Implemented infection control measures to minimize the risk of complications among immunocompromised patients receiving chemotherapy infusions.
- Evaluated patients'' responses to treatments and adjusted nursing interventions accordingly, optimizing clinical outcomes.
- Participated in ongoing professional development opportunities to stay current on the latest advancements in oncology nursing practice.
- Collaborated with multidisciplinary teams to develop individualized treatment plans for each patient, ensuring the highest quality of care.
- Monitored patient reactions after administering medications and IV therapies.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Educated family members and caregivers on patient care instructions.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
Registered Nurse Surgical Inpatient
Baptist Health Floyd Hospital
04.2021 - 11.2021
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
- Implemented evidence-based fall prevention strategies, resulting in a significant decrease in patient falls within the unit.
- Demonstrated expertise in wound management techniques resulting in accelerated healing times for patients with complex wounds or pressure injuries.
- Streamlined medication administration processes for increased safety and accuracy during busy shifts.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Monitored patient reactions after administering medications and IV therapies.
- Recorded details regarding therapies to keep patient charts updated.
LPN Surgical Inpatient Unit
Baptist Health Floyd Hospital
09.2020 - 04.2021
- Utilized time management skills to prioritize tasks effectively, allowing for efficient completion of daily responsibilities.
- Maintained accurate documentation of all relevant clinical data, ensuring compliance with regulatory standards.
- Implemented infection control measures, ensuring a clean and safe environment for patients and staff.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Administered controlled narcotics, inserted IVs, and performed catheterizations.
- Obtained patient vital signs and input/output measurements from inpatients.
- Assisted with admissions, appointments, transfers, and discharges.
- Performed wound care treatments using sterile techniques, promoting healing and preventing complications.
- Adhered to treatment plan instructions when administering medications and treatments to patients.
- Improved patient outcomes by providing high-quality nursing care and closely monitoring vital signs.
- Cared for wounds, provided treatments, and assisted with procedures.
- Reduced medication errors by accurately administering medications and diligently verifying patient information.
- Performed routine evaluations of each patient's status, needs, and preferences.
- Used aseptic techniques to provide sterilized wound care and dressing applications.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
- Accurately recorded interactions in medical charts, documenting accidents and interventions applied.
- Provided compassionate end-of-life care, ensuring that patients were comfortable and families felt supported during the process.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
- Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Collaborated with interdisciplinary healthcare teams to develop comprehensive care plans for patients.
Nursing Assistant
Baptist Health Floyd Hospital
09.2017 - 09.2020
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
- Documented care actions by completing records and logs in medical software system.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Proactively identified changes in patient condition or behavior, alerting appropriate healthcare personnel for prompt intervention when necessary.
- Assisted nursing staff with wound care procedures for faster healing and reduced infection rates.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Participated in regular staff meetings to discuss emerging issues within the unit, contributing ideas for quality improvement initiatives.
- Provided effective pre-and post-operative care by preparing patients for surgery, monitoring vital signs, and assisting with pain management techniques.
- Coordinated with dietary staff to ensure patient nutritional needs were met, promoting overall health.
- Collaborated with interdisciplinary teams to develop comprehensive care plans, addressing all aspects of patient health.
- Supported end-of-life care, offering emotional support to patients and families during difficult times.
Office Manager
Dr Filardo Cardiologist
01.2009 - 11.2010
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Optimized office space utilization, leading to more efficient and productive work environment.
Radiology Technician Assistant
Harrison County Hospital
01.2002 - 01.2009
- Assisted in performing various diagnostic tests such as MRI, CT scans, ultrasound examinations, contributing to accurate diagnoses and treatment plans.
- Contributed to the continuous improvement of facility workflows by participating in team meetings and offering constructive feedback based on direct experience.
- Participated in ongoing professional development opportunities to stay current on industry trends and advancements in radiology technology.
- Streamlined the workflow for radiologists, efficiently preparing examination rooms and equipment for daily use.
- Demonstrated adaptability by cross-training in various imaging modalities, allowing for increased flexibility within the department when staffing shortages occurred.
- Supported Radiology Technicians during complex procedures by anticipating needs for additional supplies or equipment, ensuring a smooth process from start to finish.
- Reduced patient wait times by effectively managing appointment schedules and accommodating emergency cases when necessary.
- Ensured quality control of radiographic images, promptly reporting any issues to the supervising radiologist for immediate resolution.
- Educated patients on post-procedure care instructions, fostering better understanding of follow-up steps and expectations.
- Expedited report generation for radiologists by inputting relevant patient data into electronic medical records systems accurately and efficiently.
- Enhanced patient comfort by providing clear instructions and compassionate care during radiology procedures.
- Prepared and positioned patients for imaging procedures.
- Explained imaging procedures to patients, offering comfort and assistance.
- Assisted radiologist in performing special imaging procedures.
- Followed radiation safety measures and used protection devices to prevent harm to patients or staff.
- Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
- Sanitized scanning machines after each patient to prevent spread of germs and illnesses.
Education
Associate of Science - Nursing
Galen College of Nursing
Louisville, KY09-2018
Skills
- Customer assistance
- Medical terminology
- Health promotion
- Care coordination
- Medication and IV administration
- Medication administration
- Direct patient care
- Patient assessments
- Documentation and charting
- Patient assessment
- Strong clinical judgment
- Patient education and counseling
- Clinical judgment
- Patient and family advocacy
- Infection control measures
- Wound care
- IV setup
- Care planning
- Physical assessments
- Patient evaluation
- Critical care
- Collecting vitals
- Nursing staff leadership
- Medication distribution
- Patient discharge
- Lab result interpretation
- Proper catheter insertion/removal
Timeline
Patient Care Manager
Caretenders Home Health
09.2024 - Current
Home Health RN
Caretenders Home Health
01.2024 - 10.2024
Oncology Infusion Registered Nurse
Optum
11.2021 - 12.2023
Registered Nurse Surgical Inpatient
Baptist Health Floyd Hospital
04.2021 - 11.2021
LPN Surgical Inpatient Unit
Baptist Health Floyd Hospital
09.2020 - 04.2021
Nursing Assistant
Baptist Health Floyd Hospital
09.2017 - 09.2020
Office Manager
Dr Filardo Cardiologist
01.2009 - 11.2010
Radiology Technician Assistant
Harrison County Hospital
01.2002 - 01.2009
Associate of Science - Nursing
Galen College of Nursing
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