Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
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Sara Flood

Sara Flood

Gaylord

Summary

Dynamic and customer-focused professional with extensive experience, excelling in multitasking and teamwork. Proven ability to enhance customer satisfaction through exceptional service and effective communication. Skilled in quality assurance and problem-solving, consistently maintaining high standards in fast-paced environments. Quick learner dedicated to fostering positive guest experiences.

Overview

3
3
years of professional experience

Work History

Crew Member

SUBWAY®Restaurants
12.2024 - Current
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.

Server

Rise N Dine
04.2024 - 02.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Hostess

Porter Haus
04.2022 - 02.2024
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Hostess/ Busser

Abi's Bistro
04.2022 - 02.2024
  • Answered customer questions about hours, seating, and menu information.
  • Balanced tasks efficiently by managing phone inquiries, front desk guest interactions, and reservation updates.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Hostess

Marys Steinhaus
09.2022 - 10.2023
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Education

Diploma - Diploma

Gaylord High School
Gaylord, MI
05.2024

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Problem-solving
  • Clear communication
  • Attention to detail
  • Basic math
  • Verbal and written communication
  • Learning agility
  • Safety
  • Creativity and innovation
  • Quality assurance
  • Quick learner

Accomplishments

2023 alpenfest queen!

Additional Information

Hobbies:

Finger crochet

Design skills

Jewelry making

Build lego sets

Painter

Quick learner

Visual learner

Timeline

Crew Member

SUBWAY®Restaurants
12.2024 - Current

Server

Rise N Dine
04.2024 - 02.2025

Hostess

Marys Steinhaus
09.2022 - 10.2023

Hostess

Porter Haus
04.2022 - 02.2024

Hostess/ Busser

Abi's Bistro
04.2022 - 02.2024

Diploma - Diploma

Gaylord High School

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Sara Flood