Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Flores BSN, RN

San Antonio,TX

Summary

Registered Nurse with over 4 years of experience in the Emergency Department, specializing in providing high-quality, patient-centered care. Skilled in patient management, treatment planning, and maintaining strict compliance with healthcare protocols to achieve optimal outcomes. Highly adaptable to all clinical settings, with a demonstrated ability to promote team collaboration and consistently support organizational goals. Recognized for

reliability, outstanding communication skills, and the ability to cultivate a positive, cohesive team environment. I am a quick learner with a strong desire to continually grow and contribute effectively. I am eager to embrace new learning opportunities and broaden my expertise.

Overview

4
4
years of professional experience

Work History

Clinical Nurse Coordinator

HCA Healthcare: Methodist Hospital
02.2023 - Current
  • Mentored and supervised nursing staff, fostering professional growth and development.
  • Managed staffing needs by creating schedules, adjusting assignments based on patient acuity levels, and delegating tasks efficiently.
  • Implemented quality improvement initiatives that increased overall patient satisfaction scores in the emergency department.
  • Addressed performance issues among nursing staff through constructive feedback during evaluations or informal coaching sessions.
  • Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
  • Interacted effectively with department managers to promptly correct problems and improve services.
  • Oversaw admissions and discharges and scheduling of nursing staff.
  • Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
  • Conducted weekly chart analyses to perform quality audits, contributing to improved patient outcomes.
  • Conducted rounds with physicians, advising physicians on patients' conditions and assisting in coordinating diagnostic testing and follow up appointments to achieve optimal patient outcomes.

ER Charge Nurse

HCA Healthcare: Methodist Hospital
11.2022 - Current
  • Enhanced patient care by developing and implementing efficient emergency room processes.
  • Coordinated with registration staff, medics, ER staff and ER physicians to cut time between admission and treatment, improving patient outcomes and delivery of care.
  • Coordinated efficient patient transfers to specialized units, expediting care for critically ill individuals.
  • Collaborated with interdisciplinary teams to optimize patient outcomes during medical emergencies.
  • Improved ER efficiency by effectively managing staff resources and coordinating patient flow.
  • Managed crisis situations calmly, providing direction to staff for effective resolution of critical incidents.
  • Promoted a supportive work environment by addressing staff concerns and maintaining open communication channels.
  • Reduced wait times for patients with streamlined triage procedures and prioritization of critical cases.
  • Provided compassionate support to families during stressful emergency situations, demonstrating empathy and understanding while remaining professional at all times.
  • Communicated openly and collaboratively with all healthcare staff to organize successful patient care.

RN, Emergency Department

HCA Healthcare: Methodist Hospital
04.2021 - 11.2022
  • Maintained accurate documentation and communicated efficiently with physicians, ensuring timely diagnoses and treatment interventions.
  • Demonstrated proficiency in performing emergency procedures such as wound care, IV insertion, ECG interpretation, and life-saving interventions following ACLS guidelines.
  • Acted as a patient advocate by effectively communicating their needs to the healthcare team and ensuring appropriate follow-up care was arranged.
  • Maintained strict adherence to infection control protocols, contributing to a safe and clean work environment for patients and staff.
  • Administered medications safely and accurately, adhering to established protocols and procedures.
  • Utilized strong critical thinking skills to rapidly assess patients'' conditions during high-stress situations while remaining calm under pressure.
  • Managed multiple priorities simultaneously while delivering exceptional nursing care in a busy 24/7 Emergency Department setting.
  • Enhanced patient outcomes by providing high-quality, compassionate care in a fast-paced emergency department setting.

Education

Bachelor of Science in Nursing -

Galen College of Nursing
San Antonio, TX
06-2020

Skills

    Certifications

  • Basic Cardiac Life Support (BLS)
  • Advanced Cardiac Life Support (ACLS )
  • Pediatric Advanced Life Support (PALS)
  • Emergency Nurse Pediatric Course (ENPC)
  • Trauma Nursing Core Course (TNCC)
  • Neonatal Resuscitation Program (NRP)

Timeline

Clinical Nurse Coordinator

HCA Healthcare: Methodist Hospital
02.2023 - Current

ER Charge Nurse

HCA Healthcare: Methodist Hospital
11.2022 - Current

RN, Emergency Department

HCA Healthcare: Methodist Hospital
04.2021 - 11.2022

Bachelor of Science in Nursing -

Galen College of Nursing

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Heather Flores BSN, RN