Heather Floyd

• Managed systems team that included over 50 resources, which included systems analyst, developers, cloud engineers, data base engineers, quality engineers (both on and off shore)
• Managed work breakdown, scheduling, risk mitigation, milestone tracking, code/quality reviews and delivery (SDLC) for 1-10 projects per month
• Managed individual project, quarterly and fiscal year budgets
• Created project charters, request for proposals (RFPs) for 5-25 per month
• Served as the systems team trusted advisor with the business & external partners
• Facilitated monthly systems meetings including team building activities
• Identified performance trends and opportunities for improvement monthly
• Quarterly review of technology and processes to determine if changes were necessary to maintain ROI (return on investment) with project delivery
• Presented changes to the CAB (change advisory board) and ISO (information Security Office.

Additional Skills: JIRA, Sharepoint, Rally, MS Suite (including Microsoft project, excel, powerpoint, visio), Confluence, G-Suite, Agile, Kanban, Waterfall, SDLC, SQL, Oracle, Scrum, Workday, Deltek, Jenkins, AWS, Salesforce, .NET, Smartsheets,

• Work with Internal & 3rd party teams during the RFP, requirements, implementation, go-live, maintenance and on/off boarding processes.
• Manage Scrum/Business Priority Process: this includes collection and organization of business requests for software development and facilitation of Business Priority workshop to prioritize backlog containing overall business tasks and objectives (this is where all requests are discussed and prioritized by key stakeholders based on RIO and business impact).
• Gathered requirements (including defects and change requests) and document them in user stories (TFS, ALM, MKS).
• Created and executed test plans : this also includes obtaining business sign off for release to production
• Organized & Lead the Production Release process with IT Operations