Heather Folsom
PORTER
Summary
Dynamic and dedicated professional with a strong work ethic and integrity, experienced in enhancing customer satisfaction at Walmart. Proven track record in cash handling and team collaboration, consistently delivering exceptional service and maintaining a clean, organized environment. Recognized for training new team members and implementing effective promotional strategies to boost sales.
Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.
Overview
3
3
years of professional experience
Work History
Cashier
Walmart
10.2025 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of checkout area to ensure safety compliance.
- Collaborated with team members to handle high-volume customer traffic during peak hours.
Assistant Manager of Non Perishables
Dollar General Market
12.2023 - 12.2024
- Assisted in managing daily store operations.
- Supported inventory management by conducting regular stock replenishment.
- Ensured compliance with company policies regarding safety and cleanliness standards.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Generated repeat business through exceptional customer service.
- Trained new team members on customer service protocols and operational procedures.
- Implemented promotional displays to enhance product visibility and boost sales.
- Checked in vendors.
Assistant Manager
Amatos
07.2023 - 10.2023
- Assisted in managing daily operations to ensure efficient workflow and customer satisfaction.
- Monitored product quality and compliance with company standards regularly.
- Resolved customer inquiries and complaints effectively, improving service experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Prepared quality meals for customers to encourage repeat business.
Customer Service Champion
Goody Goody Liquor
09.2022 - 01.2023
- Assisted with inventory management, ensuring accurate stock levels and product availability.
- Processed transactions promptly, maintaining accuracy in cash handling and register operations.
- Maintained cleanliness and organization of the sales floor, promoting a welcoming shopping environment.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
No Degree - Phlebotomy
Kennebec Valley Community College
Fairfield, ME05-2010
Skills
- Customer service excellence
- Reliability and punctuality
- Professionalism and courtesy
- Strong work ethic and integrity
- Time management skills
- Cash handling
- Team collaboration
- Patience and empathy
Timeline
Cashier
Walmart
10.2025 - Current
Assistant Manager of Non Perishables
Dollar General Market
12.2023 - 12.2024
Assistant Manager
Amatos
07.2023 - 10.2023
Customer Service Champion
Goody Goody Liquor
09.2022 - 01.2023
No Degree - Phlebotomy
Kennebec Valley Community College