Heather Fontenot
Lake Charles,LA
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Adding value to the company at the best of my ability. Ensuring a clean, safe and positive work environment. Do my best to provide exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
19
19
years of professional experience
Work History
School Bus Driver
DS Bus Lines
Lake Charles, LA
07.2023 - Current
- Ensured safety of students by following all traffic laws and regulations.
- Maintained bus cleanliness, inspected for mechanical problems, and reported any issues to supervisor.
- Performed pre-trip inspections of the bus according to established procedures.
- Transported students to school in a timely manner while keeping assigned route schedule.
- Communicated effectively with parents regarding student transportation issues.
- Attended staff meetings and training sessions regularly for professional development purposes.
Bartender Shift Manager
Self Employed Services
Lake Charles, LA
06.2011 - 01.2024
- Developed and implemented staff training program to ensure quality customer service.
- Monitored bar inventory levels, ordered supplies, and maintained cleanliness of all glassware.
- Supervised a team of 5 bartenders, ensuring proper handling of all alcoholic beverages and adherence to local laws.
- Created weekly work schedules for the entire shift staff while managing payroll and labor costs.
- Planned special events such as promotions, happy hours, live music nights., to increase sales revenue.
- Enforced health codes and safety regulations in compliance with state laws.
- Provided exceptional customer service by addressing customer complaints promptly and efficiently.
- Maintained accurate records of daily transactions including cash register receipts, liquor inventories and sales reports.
Caregiver
Self Employed Services
Lake Charles, LA
08.2005 - 04.2022
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Monitored vital signs including blood pressure, temperature and pulse rate.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Administered prescribed medications on a timely basis following care plan instructions.
- Maintained accurate records of services provided, changes in client condition and other pertinent information.
- Accompanied clients to social events such as movies or shopping.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
Education
High School Diploma -
Washington-Marion High School
Lake Charles, LA05-2006
Skills
- Vehicle Maintenance
- Passenger safety management
- Route coordination
- Event transportation
- First aid and safety
- State regulations knowledge
- Care Plan Management
- Patient Care
- Safe service compliance
- Food Service
- Payment Processing
- Inventory
- Organizational ability
- Marketing and sales experience
- Cash Register Operation
- Clear and effective communication
- Outstanding customer service
Timeline
School Bus Driver
DS Bus Lines
07.2023 - Current
Bartender Shift Manager
Self Employed Services
06.2011 - 01.2024
Caregiver
Self Employed Services
08.2005 - 04.2022
High School Diploma -
Washington-Marion High School