Heather Ford
Rockwell,NC
Summary
Dynamic professional with extensive experience in office administration and customer service at Hyak Motorsports. Proven track record in optimizing travel coordination and enhancing interdepartmental communication. Skilled in strategic planning and clear communication, consistently delivering high-quality support and fostering productive relationships to drive organizational success.
Overview
23
23
years of professional experience
Work History
Travel and Office Coordinator
Hyak Motorsports
01.2023 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Collaborated with various departments to streamline processes and improve interdepartmental communication.
- Reconciled account files and produced monthly reports.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Supported executive staff members with calendar management, travel arrangements, and meeting coordination.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Booked all team travel for each race weekend.
- Completed rooming lists, manifests and rental car requests each week.
English/Language Arts Teacher
Rowan Salisbury Schools
08.2019 - 12.2021
- Collaborated with colleagues to develop interdisciplinary units, promoting a more holistic understanding of language arts.
- Promoted critical thinking skills through analytical writing assignments that encouraged students to synthesize information from multiple sources.
- Enhanced student comprehension by utilizing innovative teaching techniques and multimedia resources.
- Participated in ongoing professional development opportunities to stay current on best practices in language arts education.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Fostered a supportive learning environment that celebrated diversity and nurtured the unique talents of each individual learner.
- Assessed student writing using rubrics aligned with state standards, ensuring consistent evaluation criteria across all assignments.
- Served as an advisor for extracurricular activities such as the school newspaper or drama club, providing guidance and encouragement for student participants.
- Promoted effective verbal and written communication through listening, speaking, reading, and writing practice.
- Prepared and implemented lesson plans covering required course topics.
- Established positive relationships with students, parents, and fellow educators through open communication channels.
- Established and maintained professional relationships with students, staff, parents and community members.
Owner/Operator
Natural Nail Care Clinic
08.2002 - 03.2017
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
Education
Bachelor of Science - Elementary Education
University of North Carolina At Charlotte
Charlotte, NCSkills
- Schedule coordination
- Office administration
- Office management
- Customer service
- Strategic planning
- Travel coordination
- Calendar management
- Travel arrangements
- Bookkeeping
- Contract coordination
- Clear oral/written communication
- Data entry
Timeline
Travel and Office Coordinator
Hyak Motorsports
01.2023 - Current
English/Language Arts Teacher
Rowan Salisbury Schools
08.2019 - 12.2021
Owner/Operator
Natural Nail Care Clinic
08.2002 - 03.2017
Bachelor of Science - Elementary Education
University of North Carolina At Charlotte
Similar Profiles
Brody HaysBrody Hays
NASCAR Interior/Tire Specialist at Spire Motorsports, Kyle Busch Motorsports, MHRNASCAR Interior/Tire Specialist at Spire Motorsports, Kyle Busch Motorsports, MHR
Shunichi FuruyaShunichi Furuya
Manager, Customer Racing & Int'l Biz Development at NISMO/ Nissan Motorsports & Customizing Co.,Ltd./ Nissan Motorsports International Co., Ltd.Manager, Customer Racing & Int'l Biz Development at NISMO/ Nissan Motorsports & Customizing Co.,Ltd./ Nissan Motorsports International Co., Ltd.
Michael LeeMichael Lee
Associate Parts Professional at Eurobahn MotorsportsAssociate Parts Professional at Eurobahn Motorsports
Skylar EdwardsSkylar Edwards
EMT at Charlotte Motor SpeedwayEMT at Charlotte Motor Speedway
Stephanie McCrayStephanie McCray
Park Ranger at Cabarrus County Park and ReceationsPark Ranger at Cabarrus County Park and Receations