Heather Ford
Brooklyn,NY
Summary
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Opening Barista
Uptaco
03.2025 - Current
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Used POS system to accurately enter orders and process payments.
Artisanal Herbal Confectionary Maker
KA! Empathogenics
01.2023 - 01.2025
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Opening Baker
Levain Bakery
01.2021 - 01.2022
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
Food Repack Volunteer
City Harvest
01.2020 - 01.2021
- Packed pallets of fresh produce and shelf foods into individual grocery bags that are transported daily to food pantries in NYC and tri state areas for families and individuals.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
Overnight Baker
Cathedrale Restaurant
01.2019 - 01.2020
- Demonstrated proficiency in operating various types of bakery equipment, ensuring proper functionality and minimal downtime.
- Assisted in the creation of eye-catching displays that showcased bakery offerings, enticing customers with visually appealing arrangements.
- Collaborated with team members to ensure smooth workflow and optimal productivity during overnight shifts.
Assistant Kitchen Manager
Joyce Bakeshop
01.2014 - 01.2018
- Demonstrated strong problem-solving skills when faced with unexpected challenges or emergencies within the kitchen environment.
- Optimized food presentation techniques, enhancing visual appeal of dishes while maintaining consistent portion sizes.
- Implemented effective cross-training initiatives among staff members to improve overall versatility in fulfilling various roles as needed throughout service periods.
Opening/ AM Baker
Choc O Pain
01.2013 - 01.2014
- Produced consistently high-quality baked goods for customers..
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Managed display cases to verify freshness and attractiveness of products.
Education
Pastry Arts Certificate -
Hudson County Schools of Technology
North Bergen, NJ01.2014
Bachelors of Science - undefined
State University of New York at Geneseo College
Geneseo, NY12.2011
Skills
- Exceptional customer service
- Adaptive and creative
- Cash handling
- Food running
- Conflict mediation
- Point of sale operation
- Multitasking and organization
- Verbal and written communication
- Hospitality and accommodation
- Opening and closing duties
- Friendly and outgoing
- Cleanliness
- Team leadership
Accomplishments
- Memorized ingredients and recipes for 6 specialty drinks.
Certification
NYC Department of Health and Mental Health – Food Handler’s License – December 2015
Languages
English
Full Professional
Spanish
Elementary
French
Elementary
Timeline
Opening Barista
Uptaco
03.2025 - Current
Artisanal Herbal Confectionary Maker
KA! Empathogenics
01.2023 - 01.2025
Opening Baker
Levain Bakery
01.2021 - 01.2022
Food Repack Volunteer
City Harvest
01.2020 - 01.2021
Overnight Baker
Cathedrale Restaurant
01.2019 - 01.2020
Assistant Kitchen Manager
Joyce Bakeshop
01.2014 - 01.2018
Opening/ AM Baker
Choc O Pain
01.2013 - 01.2014
Bachelors of Science - undefined
State University of New York at Geneseo College
Pastry Arts Certificate -
Hudson County Schools of Technology
Similar Profiles
Kimberly T. HuttonKimberly T. Hutton
Sr. Manager, D2C Merchandising Lead - LUXE Division at L'OréalSr. Manager, D2C Merchandising Lead - LUXE Division at L'Oréal
Steven SlotnickSteven Slotnick
VP OF SALES AND BUSINESS DEVELOPMENT: US MARKETS at Fashion Interiors Manufacturing IncorporatedVP OF SALES AND BUSINESS DEVELOPMENT: US MARKETS at Fashion Interiors Manufacturing Incorporated
Lilly BayLilly Bay
Custodial Assistant at John Jay CollegeCustodial Assistant at John Jay College
Sasha PierreSasha Pierre
Secuirty at Allied Universal Security ServicesSecuirty at Allied Universal Security Services
Abby MyersAbby Myers
OPENING BARISTA at Overflow Coffee CompanyOPENING BARISTA at Overflow Coffee Company