Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Work Availability
Timeline
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Heather Ford

Heather Ford

Louisville,KY

Summary

A knowledgeable and dedicated customer service professional with extensive experience in the service industry, Analytical problem-solver with a talent for customer relations and relationship-building. Proficient in using independent decision-making skills and sound judgment.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Bartender

Logan's Roadhouse Grill
09.2022 - 12.2023
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed bar according to established procedures, ensuring preparedness for each shift.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Implemented cost-saving measures such as portion control guidelines, reducing overall expenses without sacrificing quality.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Server Trainer

Bar Louie
11.2019 - 03.2022
  • Mentored new hires through the training process, ensuring to became productive team members quickly and efficiently.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
  • Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
  • Established and maintained positive relationships with trainees to drive successful learning outcomes.
  • Conducted pre-shift meetings to review daily specials, menu changes, or operational updates with serving staff prior to opening hours.
  • Organized server schedules, reducing labor costs without sacrificing quality of service.
  • Oversaw inventory management tasks for front-of-house supplies, minimizing waste while maintaining adequate stock levels at all times.
  • Trained and mentored 8 new personnel hired to fulfill various roles.

Cocktail Server

Lamasco Bar And Grill
01.2016 - 02.2019
  • Provided attentive service, regularly checking in on guests to ensure their needs were met.
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.
  • Increased repeat clientele by building rapport with patrons and anticipating their preferences.
  • Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
  • Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
  • Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
  • Boosted beverage sales through strategic upselling techniques and promoting daily specials.
  • Anticipated guest needs and provided proactive service.
  • Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
  • Played a key role in staff training, sharing knowledge of drink recipes and service techniques with newly-hired team members to ensure consistently high-quality customer experiences.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Increased sales significantly by upselling higher-end products to customers.
  • Checked guests' identification before serving alcoholic beverages.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Education

State Licensed - Cosmetology

Rogers Hair Academy
Evansville, IN
03.2011

Some College (No Degree) - Medical Assisting

Ross Medical Education Center
Evansville, IN

Some College (No Degree) - Paralegal Studies

Ivy Tech Community College
Evansville, IN

Skills

  • Strong multitasking
  • Customer Service
  • Liquor, beer, and wine knowledge
  • Highly reliable
  • Health codes compliance
  • Organizational ability
  • Ordering bar supplies
  • Dining room management
  • Clear and effective communication
  • Computer Proficiency
  • Microsoft Outlook
  • Microsoft Office Suite
  • Clerical Support
  • Medical terminology knowledge
  • POS systems expert

Certification

Serve Safe- Certified


Hobbies

Book Club Enthusiast

Coach Softball

Frequently Volunteer

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Bartender

Logan's Roadhouse Grill
09.2022 - 12.2023

Server Trainer

Bar Louie
11.2019 - 03.2022

Cocktail Server

Lamasco Bar And Grill
01.2016 - 02.2019

State Licensed - Cosmetology

Rogers Hair Academy

Some College (No Degree) - Medical Assisting

Ross Medical Education Center

Some College (No Degree) - Paralegal Studies

Ivy Tech Community College

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Heather Ford