Heather Foster
The Woodlands,TX
Summary
Veterinary Emergency leader with 13+ years of managing teams, improving hospital operations, and supporting high-volume, fast-paced environments. Known for developing strong people, strengthening communication, and creating organized, dependable systems that help ER teams thrive. Leads with empathy, clarity, and accountability, while building a culture where people feel supported and proud of their work.
Overview
2026
2026
years of professional experience
Work History
Nursing Manager
VEG ER for Pets
Katy, TX
2021 - Current
- Led a large ER nursing team in a dynamic 24/7 hospital, emphasizing communication and personal growth.
- Managed nursing schedules, payroll, onboarding, and performance reviews, fostering a supportive culture.
- Collaborated with shift leads and doctors to enhance hospital flow and reduce delays.
- Conducted regular check-ins and coaching sessions to reinforce professionalism and customer experience.
- Utilized labor metrics to optimize staffing and ensure efficient scheduling practices.
Clinical Manager
MedVet
Houston, TX
2021 - 2023
- Oversaw multiple specialty departments, ensuring organization and adequate staffing for complex cases.
- Managed payroll, schedules, and daily operations across several services to facilitate seamless communication.
- Provided ongoing coaching and structured onboarding to enhance team member development.
- Collaborated with leadership to address client concerns and maintain consistent service quality.
Veterinary Technician Supervisor
BluePearl Specialty + Emergency
Spring, TX
2014 - 2021
- Supervised overnight ER team, managing scheduling, training, and performance evaluations.
- Established reliable on-call systems to support heavy caseloads and ensure smooth operations.
- Mentored technicians to enhance clinical skills, teamwork, and communication in high-stress environments.
Lead Veterinary Technician
Enchanted Oaks Animal Hospital
Spring, TX
2011 - 2014
- Directed technical workflows and training for busy 3-doctor general practice.
- Managed staff scheduling to optimize operational efficiency.
- Educated new team members on core clinical practices and client communication skills.
Education
Certified Veterinary Business Leader
NAVC
01-2024
Associate of Applied Science -
Vet Tech Institute
Houston, TX01-2011
Skills
- Team development and coaching
- Onboarding and training
- Scheduling and labor planning
- Payroll management
- Workflow efficiency
- Customer service excellence
- Conflict resolution strategies
- Culture building initiatives
- Inventory coordination
- Process optimization
- KPI awareness
Timeline
Nursing Manager
VEG ER for Pets
2021 - Current
Clinical Manager
MedVet
2021 - 2023
Veterinary Technician Supervisor
BluePearl Specialty + Emergency
2014 - 2021
Lead Veterinary Technician
Enchanted Oaks Animal Hospital
2011 - 2014
Certified Veterinary Business Leader
NAVC
Associate of Applied Science -
Vet Tech Institute