Heather Fox
Henderson,NV
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
23
23
years of professional experience
Work History
Food Server
Margaritaville
04.2006 - Current
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
- Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
- Participated in training and development to stay updated with company policies and procedures and improve customer service skills.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Cultivated warm relationships with regular customers
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
- Explained menu items and suggested appropriate options for food allergy concerns
- Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business
- Supported needs of 50 person wait staff who attended to specific needs of countless customers daily for high volume casual dining restaurant with social relevancy and thoughtfulness
Food Server
Cheesecake Factory Restaurant
03.2001 - 05.2006
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
- Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Answered customers' questions, recommended items, and recorded order information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Increased sales significantly by upselling higher-end products to customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Supported needs of 30 person wait staff who attended to specific needs of countless customers daily for high volume high quality restaurant with social relevancy and intentionality
Education
Some College (No Degree) - General Studies
Pulaski Technical College
North Little Rock, ARGED -
Horizon High School
Brighton, CO1995
Skills
- Guest Relations
- Supply Restocking
- Food handling
- Quality Control
- Professional Attitude
- Suggestive Selling
- Order Management
- Menu presentation
- Guest Relations Management
- High-volume dining
- Allergy awareness
- Cash Handling
Timeline
Food Server
Margaritaville
04.2006 - Current
Food Server
Cheesecake Factory Restaurant
03.2001 - 05.2006
Some College (No Degree) - General Studies
Pulaski Technical College
GED -
Horizon High School
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