Heather Fraser
Genpact
GEORGETOWN,IL
19
years of professional experience
I am a multi-talented project manager with 20 years of professional experience, including learning & development, human resources, business operations, and scientific research. I am self-motivated, passionate, and believe in exploring forward thinking approaches to optimize productivity, workflow, and the overall work/life experience. My business acumen is supported by a blend of excellent communication and organizational skills, as well as curiosity, confidentiality, and technical capabilities. These qualities allow me to work both independently or with cross-functional teams to ensure operational and service excellence.
Work History
Manager (Human Resources - Learning & Development)
12 Years 5 Months- Proven success in managing HR/L&D projects from start to finish, including defining project scope, developing project plans, coordinating resources, and tracking progress against timelines and budgets.
- Partner with all areas of HR to successfully recruit and onboard new hires.
- Enhance employee retention through development of career growth and leadership programs, as well as change management during redeployment events.
- Skilled in evaluating learning opportunities and conducting needs assessments to identify gaps in employee knowledge and skills, and developing customized learning solutions to meet business needs and employee goals.
- Proficient in designing and developing engaging and effective learning materials, including e-learning modules, classroom training, job aids, and assessments.
- Accomplished facilitator, both classroom and remote.
- Experience conducting employee investigations, addressing employee concerns with fairness and transparency, maintaining timecards and payroll, and compliance with local, state, and federal laws.
- Consistently build and maintain relationships with key stakeholders, including business leaders, subject matter experts, and support teams, to ensure alignment and successful project outcomes.
- Excellent written and verbal communication skills. Encourage open communication channels with employees by conducting help desk sessions and open office hours.
- Meticulous record-keeping for audit purposes.
- Extensive travel to company and client sites across the US, working with culturally diverse and geographically dispersed teams.
Science Teacher
1 Year 9 Months- Developed lectures to cultivate intellectual curiosity surrounding biological science, environmental concerns, and real-world concepts.
- Helped students understand the application of scientific principles with the use of experiments and lab activities.
- Promoted learning objectives with innovative curriculum plans and newly emerging instructional aids.
- Assessed student progress via routine homework assignments, exams, and mandated tests.
- Maintained detailed records of student participation, grades, and attendance.
- Encouraged student enthusiasm and development of good study habits for life-long learning.
- Enhanced learning with field trips to conservation areas, county/state parks, and science centers.
- Diversified and modified instruction with traditional, modern, and technology-based approaches, to meet the needs of students with different ability levels.
- Explored concepts by challenging students' preconceptions with group discussions.
- Assisted in the development of college and career readiness programs.
- Cultivated positive relationships with students, parents, and staff to optimize instruction and support learning outcomes.
Substitute Teacher
1 Year 9 Months- Reviewed and implemented teacher-prepared lesson plans to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Updated classroom records with information such as attendance and participation
- Repeatedly requested as a substitute teacher, based on excellent past referrals and trusted performance.
Biologist
1 Year 3 Months- Collaborated with state agencies, county conservation districts, and public interest groups to monitor wildlife populations and ensure compliance with established protocols, regulations, and permits.
- Skilled in live animal capture and radio telemetry techniques.
- Collected, analyzed, and interpreted large telemetry data sets from automated receiving units (ARU) to map wildlife habitats, ranges, and movements.
- Digitized aerial photographs for special GIS-based mapping projects.
- Assisted Ducks Unlimited, Inc., to update the National Wetlands Inventory for the state of Illinois.
- Trained interns and technicians on equipment use, field operations, data entry, and safety protocols.
- Managed equipment and travel budgets.
- Presented talks to public and school groups.
Biologist
4 Years 6 Months- Designed and co-authored a monitoring protocol for the federally endangered Hawaiian hoary bat in National Parks of Hawaii
- Developed and tested 30+ standard operating procedures for monitoring activities, data collection and database entry, data analysis and reporting, and equipment use.
- Performed as a subject matter expert on the natural history of bats at conferences and events to promote interest in conservation programs.
- Trained interns and student volunteers and also organized schedules and logistics for field crews.
- Managed project budgets, research permits, and adherence to wildlife handling laws and requirements.
- Facilitated meetings and collaborations with federal and state agencies and cultural interest groups.
- Public outreach and education.
Education
Alternative Route To Teaching Certification - Science Education
Master of Science - Biological Sciences
Bachelor of Science - Zoology & Environmental Biology
Skills
Project Planning and Oversight
Leadership Development
Creating Training Materials/Documentation/SOPs
Process Improvement
Curriculum Development
Audits and Compliance
Facilitation - Classroom or Remote
Data Management and Analysis
Generative AI
Timeline
Manager (Human Resources - Learning & Development)
Genpact
05.2014 - CurrentRead More
Science Teacher
Georgetown Ridge Farm High School
08.2012 - 05.2014Read More
Substitute Teacher
Georgetown Ridge Farm High School
08.2010 - 05.2012Read More
Biologist
University of Illinois Prairie Research Institute
05.2009 - 08.2010Read More
Biologist
Research Corp. Of The University Of Hawaii
04.2005 - 10.2009Read More
Eastern Illinois University
Alternative Route To Teaching Certification from Science Education
Read More
Eastern Illinois University
Master of Science from Biological Sciences
Read More
Eastern Illinois University
Bachelor of Science from Zoology & Environmental Biology
Read More