Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager
Heather Fraser

Heather Fraser

GEORGETOWN,IL

Summary

I am a multi-talented project manager with 20 years of professional experience, including learning & development, human resources, business operations, and scientific research. I am self-motivated, passionate, and believe in exploring forward thinking approaches to optimize productivity, workflow, and the overall work/life experience. My business acumen is supported by a blend of excellent communication and organizational skills, as well as curiosity, confidentiality, and technical capabilities. These qualities allow me to work both independently or with cross-functional teams to ensure operational and service excellence.

Overview

19
19
years of professional experience

Work History

Manager (Human Resources - Learning & Development)

Genpact
Danville, IL
05.2014 - Current
  • Proven success in managing HR/L&D projects from start to finish, including defining project scope, developing project plans, coordinating resources, and tracking progress against timelines and budgets.
  • Partner with all areas of HR to successfully recruit and onboard new hires.
  • Enhance employee retention through development of career growth and leadership programs, as well as change management during redeployment events.
  • Skilled in evaluating learning opportunities and conducting needs assessments to identify gaps in employee knowledge and skills, and developing customized learning solutions to meet business needs and employee goals.
  • Proficient in designing and developing engaging and effective learning materials, including e-learning modules, classroom training, job aids, and assessments.
  • Accomplished facilitator, both classroom and remote.
  • Experience conducting employee investigations, addressing employee concerns with fairness and transparency, maintaining timecards and payroll, and compliance with local, state, and federal laws.
  • Consistently build and maintain relationships with key stakeholders, including business leaders, subject matter experts, and support teams, to ensure alignment and successful project outcomes.
  • Excellent written and verbal communication skills. Encourage open communication channels with employees by conducting help desk sessions and open office hours.
  • Meticulous record-keeping for audit purposes.
  • Extensive travel to company and client sites across the US, working with culturally diverse and geographically dispersed teams.

Science Teacher

Georgetown Ridge Farm High School
Georgetown, IL
08.2012 - 05.2014
  • Developed lectures to cultivate intellectual curiosity surrounding biological science, environmental concerns, and real-world concepts.
  • Helped students understand the application of scientific principles with the use of experiments and lab activities.
  • Promoted learning objectives with innovative curriculum plans and newly emerging instructional aids.
  • Assessed student progress via routine homework assignments, exams, and mandated tests.
  • Maintained detailed records of student participation, grades, and attendance.
  • Encouraged student enthusiasm and development of good study habits for life-long learning.
  • Enhanced learning with field trips to conservation areas, county/state parks, and science centers.
  • Diversified and modified instruction with traditional, modern, and technology-based approaches, to meet the needs of students with different ability levels.
  • Explored concepts by challenging students' preconceptions with group discussions.
  • Assisted in the development of college and career readiness programs.
  • Cultivated positive relationships with students, parents, and staff to optimize instruction and support learning outcomes.

Substitute Teacher

Georgetown Ridge Farm High School
Georgetown, IL
08.2010 - 05.2012
  • Reviewed and implemented teacher-prepared lesson plans to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Updated classroom records with information such as attendance and participation
  • Repeatedly requested as a substitute teacher, based on excellent past referrals and trusted performance.

Biologist

University of Illinois Prairie Research Institute
Champaign, IL
05.2009 - 08.2010
  • Collaborated with state agencies, county conservation districts, and public interest groups to monitor wildlife populations and ensure compliance with established protocols, regulations, and permits.
  • Skilled in live animal capture and radio telemetry techniques.
  • Collected, analyzed, and interpreted large telemetry data sets from automated receiving units (ARU) to map wildlife habitats, ranges, and movements.
  • Digitized aerial photographs for special GIS-based mapping projects.
  • Assisted Ducks Unlimited, Inc., to update the National Wetlands Inventory for the state of Illinois.
  • Trained interns and technicians on equipment use, field operations, data entry, and safety protocols.
  • Managed equipment and travel budgets.
  • Presented talks to public and school groups.

Biologist

Research Corp. Of The University Of Hawaii
Hawaii National Park, HI
04.2005 - 10.2009
  • Designed and co-authored a monitoring protocol for the federally endangered Hawaiian hoary bat in National Parks of Hawaii
  • Developed and tested 30+ standard operating procedures for monitoring activities, data collection and database entry, data analysis and reporting, and equipment use.
  • Performed as a subject matter expert on the natural history of bats at conferences and events to promote interest in conservation programs.
  • Trained interns and student volunteers and also organized schedules and logistics for field crews.
  • Managed project budgets, research permits, and adherence to wildlife handling laws and requirements.
  • Facilitated meetings and collaborations with federal and state agencies and cultural interest groups.
  • Public outreach and education.

Education

Alternative Route To Teaching Certification - Science Education

Eastern Illinois University
Charleston, IL
2013

Master of Science - Biological Sciences

Eastern Illinois University
Charleston, IL
2004

Bachelor of Science - Zoology & Environmental Biology

Eastern Illinois University
Charleston, IL
2000

Skills

  • Project Planning and Oversight
  • Leadership Development
  • Creating Training Materials/Documentation/SOPs
  • Process Improvement
  • Curriculum Development
  • Audits and Compliance
  • Facilitation - Classroom or Remote
  • Data Management and Analysis
  • Generative AI

Timeline

Manager (Human Resources - Learning & Development)

Genpact
05.2014 - Current

Science Teacher

Georgetown Ridge Farm High School
08.2012 - 05.2014

Substitute Teacher

Georgetown Ridge Farm High School
08.2010 - 05.2012

Biologist

University of Illinois Prairie Research Institute
05.2009 - 08.2010

Biologist

Research Corp. Of The University Of Hawaii
04.2005 - 10.2009

Alternative Route To Teaching Certification - Science Education

Eastern Illinois University

Master of Science - Biological Sciences

Eastern Illinois University

Bachelor of Science - Zoology & Environmental Biology

Eastern Illinois University

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Heather Fraser