Heather Frausto Sanchez
Santa Rosa,CA
Summary
Enthusiastic and dedicated with over 3 years of experience in customer service and youth leadership, seeking to leverage strong communication, organizational, and management skills. Proven track record of fostering positive customer relationships and enhancing the overall customer experience through effective communication, perseverance, and ingenuity. Committed to contributing to a dynamic team and delivering outstanding service. Always interested in learning new things and improving oneself to perform the task assigned to a higher standard.
Overview
2
2
years of professional experience
Work History
Camp Counselor
City of Santa Rosa's Recreation and Parks
06.2024 - 08.2024
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
Lifeguard
City of Santa Rosa's Recreation and Parks
03.2023 - 08.2023
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Prevented accidents through regular equipment inspections and maintenance.
Swim Instructor
City of Santa Rosa's Recreation and Parks
06.2022 - 07.2023
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
Education
Associate of Science -
Santa Rosa Junior College
Santa Rosa, CA06.2025
High School Diploma -
Northwest Prep Charter School
Santa Rosa, CA06.2024
Skills
- CPR Certified
- Effective Communication
- Critical and Creative Thinking
- Commitment to Company Values
- Effective Collaboration
- Personal Integrity
- Analytical Thinking
- Computer Proficiency
- Problem-Solving
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Camp Counselor
City of Santa Rosa's Recreation and Parks
06.2024 - 08.2024
Lifeguard
City of Santa Rosa's Recreation and Parks
03.2023 - 08.2023
Swim Instructor
City of Santa Rosa's Recreation and Parks
06.2022 - 07.2023
Associate of Science -
Santa Rosa Junior College
High School Diploma -
Northwest Prep Charter School
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