Heather Freeland
Dauphin,PA
Summary
Enthusiastic and creative individual with solid understanding of program development and community engagement. Possesses excellent communication and interpersonal skills and easily connects with people from diverse backgrounds. Experienced developing assessments to measure project progress.
Industrious educator with solid history of successfully stepping into diverse classroom environments and supporting students with solid lectures, discussions and activities. Implement intervention strategies and discipline management techniques to enhance student success. Trained in attendance, assessment and grading requirements.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Extension Program Assistant
Penn State College of Agricultural
11.2021 - Current
- Supported team members with resource allocation and project tracking tools.
- Mentored junior staff, fostering a collaborative and productive work environment.
- Assisted with planning and coordinating day-to-day and special program activities.
- Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
- Supported planning and coordination of the 4-H program and associated activities.
- Coordinated event logistics, including venue selection, catering arrangements, and attendee registration processes.
- Strengthened relationships with stakeholders through regular, effective communication and timely updates on program progress.
- Collaborated with external partners to expand program reach and impact.
- Assisted in development of strategic plans, aligning program goals with organizational objectives.
- Increased program funding by preparing detailed grant applications and effectively showcasing program impacts.
- Coordinated volunteer schedules and assignments, ensuring adequate support for program activities.
- Volunteered to help with special projects of varying degrees of complexity.
- Performed wide-ranging administrative, financial and service-related functions.
- Proofread and edited documents for accuracy and grammar.
Market Manager
The PA Open Air Farmers Market
08.2015 - Current
- Developed strategic marketing plans to enhance brand visibility and market share.
- Cultivated relationships with key stakeholders to drive collaboration and ensure alignment on objectives.
- Built brand awareness in local market and increased penetration with proactive strategies.
- Drove customer satisfaction improvements through the implementation of effective feedback mechanisms and prompt issue resolution.
- Developed strong relationships with key industry partners, fostering collaboration and mutual growth opportunities.
- Established robust digital marketing platform, which significantly increased online engagement and customer acquisition.
- Strengthened customer relationships through personalized marketing initiatives, increasing brand loyalty and repeat business.
- Expanded market presence, negotiating and securing valuable partnerships with industry-leading organizations.
- Increased customer loyalty, establishing comprehensive customer feedback system to address concerns and improve service quality.
- Built relationships with customers and community to establish long-term business growth.
- Coordinated vendor schedules and logistics to optimize market operations.
- Implemented marketing strategies to increase community engagement and attendance.
- Developed relationships with local farmers to ensure diverse product offerings.
- Analyzed market trends to adjust product selection and pricing strategies effectively.
- Led community outreach initiatives to foster partnerships with local organizations.
- Oversaw event planning for seasonal markets, ensuring successful execution and positive feedback.
- Coordinated logistics such as parking arrangements, ensuring smooth access for both vendors and customers during market hours.
- Managed financial aspects of the market, including budgeting, expense tracking, and revenue analysis.
- Established partnerships with community organizations to foster support for the farmer''s market and its mission.
- Boosted vendor satisfaction by conducting regular meetings and addressing concerns promptly.
- Collaborated closely with city officials and public relations teams to ensure the market''s success and positive impact on the community.
- Developed strong relationships with local farmers, securing a diverse range of high-quality products for the market.
- Implemented effective communication channels between vendors, customers, and stakeholders using newsletters or social media updates.
- Optimized market operations by analyzing data trends and implementing targeted improvements based on findings.
- Generated increased foot traffic by hosting special events to attract new customers and build community engagement.
- Evaluated vendor performance regularly to maintain high quality standards throughout the Farmer''s Market.
- Ensured compliance with health and safety regulations through regular inspections and coordination with local authorities.
- Resolved conflicts among vendors diplomatically, fostering a collaborative atmosphere at the market.
- Improved overall market efficiency with streamlined processes for vendor registration and payments.
- Recruited and trained volunteers to assist in various aspects of market management, enhancing overall efficiency.
- Maintained an inviting atmosphere for patrons by overseeing cleanliness and organization of common areas throughout each event.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Farmer's Market Manager
Farmers Market in Hershey
01.2020 - Current
- Oversaw vendor coordination, ensuring compliance with market regulations and standards.
- Developed marketing strategies to enhance market visibility and attract diverse customer demographics.
- Enhanced community partnerships to promote local agriculture and sustainability initiatives.
- Analyzed sales data to inform strategic decisions for future market growth and vendor selection.
- Spearheaded seasonal event planning to increase visitor attendance and engagement at the market.
- Generated increased foot traffic by hosting special events to attract new customers and build community engagement.
- Coordinated logistics such as parking arrangements, ensuring smooth access for both vendors and customers during market hours.
- Recruited and trained volunteers to assist in various aspects of market management, enhancing overall efficiency.
- Resolved conflicts among vendors diplomatically, fostering a collaborative atmosphere at the market.
- Maintained an inviting atmosphere for patrons by overseeing cleanliness and organization of common areas throughout each event.
- Ensured compliance with health and safety regulations through regular inspections and coordination with local authorities.
- Developed strong relationships with local farmers, securing a diverse range of high-quality products for the market.
- Managed financial aspects of the market, including budgeting, expense tracking, and revenue analysis.
- Boosted vendor satisfaction by conducting regular meetings and addressing concerns promptly.
- Implemented effective communication channels between vendors, customers, and stakeholders using newsletters or social media updates.
- Evaluated vendor performance regularly to maintain high quality standards throughout the Farmer''s Market.
- Established partnerships with community organizations to foster support for the farmer''s market and its mission.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Extension Educator II 4-H Youth Development/School Enrichment/Animal Science
Penn State Extension in Dauphin County
10.2008 - 10.2019
- As a 4-H youth development extension educator and the 4-H school enrichment, out of school opportunities supervisor, I organize materials and resources to implement school year and summer programs for youth ages 5-18. I design and deliver educational and recreational programs to reach diverse groups of youth in a multi-county organization. I supervise the part-time school enrichment assistant as well as mentoring/supervising a team of summer staff assistants and interns. I work closely with adult leaders and volunteers from the community and cooperating organizations to ensure excellence in youth programming. I facilitate trainings to support our youth and volunteers with instruction and training to ensure the quality of our youth programming. I also promote Penn States commitment to a science based, hands-on educational learning experience.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Designed and implemented educational programs tailored to community needs.
- Facilitated workshops and training sessions to enhance participant engagement and learning outcomes.
- Collaborated with local organizations to expand outreach and improve program visibility.
- Mentored junior educators, providing guidance on instructional techniques and program development.
- Evaluated program effectiveness through participant feedback and assessment tools, driving continuous improvement.
- Fostered partnerships with stakeholders to align programs with community priorities and objectives.
- Built relationships and communicated with parents to provide best learning environment for children.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Developed and implemented differentiated instruction strategies for diverse learners, ensuring individualized attention and success.
- Collaborated with colleagues to develop cross-curricular projects, enhancing student learning through interdisciplinary connections.
- Collaborated with adults and children to provide safe and educational experience.
- Developed and implemented engaging lesson plans to keep learner attention.
- Chose materials and developed lesson plans to enhance skills for individual students.
- Assessed student performance and provided feedback to facilitate student success.
- Created and implemented assessments to measure student progress.
- Coordinated with special education staff to ensure accommodations were effectively implemented for students with IEPs.
- Organized extracurricular clubs and activities that complemented academic curriculum and supported student interests.
- Collaborated with colleagues to align curriculum and share best practices, improving overall department effectiveness.
- Engaged in continuous professional development to stay current with educational research and pedagogical strategies.
- Led professional development workshops, sharing innovative teaching strategies with peers.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
Kindergarten Teacher
Harrisburg Academy
06.2002 - 01.2006
- I worked in the classroom preparing teaching materials, lesson plans, administering tests, and teaching daily classes. Additionally, I introduced special units into the curriculum that focused on becoming citizen scientists, the study of natural history, understanding native flora and fauna, animal science and fine arts.
- Developed and implemented engaging lesson plans tailored to diverse learning styles.
- Fostered a nurturing classroom environment that promoted social and emotional growth.
- Collaborated with parents and staff to support student development and address individual needs.
- Utilized various educational tools and technologies to enhance learning experiences.
- Designed assessment methods to track student progress and adapt teaching approaches accordingly.
- Led initiatives to integrate arts and play-based learning into the curriculum for holistic education.
- Organized community events that strengthened relationships between school, families, and local organizations.
- Built positive relationships with students and families for safe, trusted learning support.
- Enhanced classroom management by establishing clear expectations, rules, and routines.
- Collaborated with colleagues to share resources, brainstorm ideas, and problem-solve challenges faced in the classroom environment.
- Implemented differentiated instruction strategies to meet the diverse learning needs of all students.
- Promoted a positive learning environment with the use of collaborative group work and hands-on activities.
- Delivered lesson plans, implemented school curriculum and used data to create, monitor, and establish personalized learning plan for each student.
- Developed strong relationships with families to address any concerns or issues impacting student success.
- Established and maintained consistent classroom rules and expectations for obedience.
- Inspired students to take ownership of learning and become autonomous thinkers.
- Observed and assessed student performance and charted progress.
- Promoted social and emotional learning by creating social activities and clubs.
- Advanced learning techniques by using differentiated instruction strategies to accommodate student needs.
- Utilized various assessment strategies to evaluate student performance.
- Developed and implemented behavior management strategies for creation of ideal learning environment.
- Helped struggling students by motivating and encouraging kids to reach full potential.
- Created and supervised variety of hands-on learning activities for fun and engagement.
- Incorporated art, music and physical activity into curriculum for well-rounded education.
- Teamed with other professionals to enhance student learning experiences.
- Collaborated in planning, organizing and implementing instructional programs to facilitate academic, intellectual, and social development.
- Arranged parent-teacher conferences to address student progress and collaboratively set goals for areas of improvement.
- Delivered structured lessons on readiness skills by emphasizing phonics, language skills, literature, and handwriting.
Youth Development and Educational Programming
Boys and Girls Clubs of King County
08.1997 - 01.2000
- I created and implemented a variety of programs for the Boys and Girls Clubs of King County. I marketed the programs to target a diverse audience. I was also responsible for the program budget which included collecting fees from program participants and components of the state and county aid systems, as well as grants, gifts and donations; I supervised staff and made monthly reports to supervisors.
Education
Bachelor of Science - Art Education
Nazareth College of Rochester
Rochester, New York01.1997
Skills
- Effective verbal communication
- Goal-oriented self-starter
- Experienced with various computer applications
- Effective communication and problem-solving skills
- Collaborative teamwork with diverse groups
- Passionate about community support
- Time management
- Relationship building
Certification
- CPR and First Aid Trainer Certification: American Red Cross December; 2017
- Mandated Reporter Train the Trainer Certification: PA coalition against rape; 2014-2019
- Pork Quality Assurance Youth Advisor Certification: National Pork Board; 2009, 2012, 2015
- CPR and First Aid Training: American Red Cross Association; Harrisburg PA 2012, 2013, 2015
- Agriculture in the Classroom: State College; University Park, PA 2009
- Domestic Small Animal CPR and First Aid Training: American Heart Association; Harrisburg, PA 2009
- Professional Development Credits: Act 48 credits; Wormleysburg, PA 2004- 2006
- Professional Development Certificate: Responsive Classroom Workshop; Butler, PA 2004
- Continuing Education Credits: Millersville University; Millersville, PA 2002
- Artist Workshop and Symposium: University of California; La Jolla, CA 2000
- Fine Arts Program Masters Credits: Kuntz Academy of Fine Art; Amsterdam, Netherlands 1999
- Professional Development Certificate: Puget Sound Educational Service District; Seattle, WA 1998
- Professional Development Certificate: Renton Technical College; Seattle, WA 1998
- Professional Development Certificate: Bellevue Art Museum; Seattle, WA 1997
Hobbies and Interests
Wildlife/environmental art, photography, bird watching; observation, appreciation and knowledge of native flora and fauna; hiking, space science and astronomy, native landscaping, gardening, culinary arts, ability to speak French.
Section name
References, Pennsylvania State Police Criminal History, Child welfare and FBI background available by request.
Languages
French
Limited Working
Timeline
Extension Program Assistant
Penn State College of Agricultural
11.2021 - Current
Farmer's Market Manager
Farmers Market in Hershey
01.2020 - Current
Market Manager
The PA Open Air Farmers Market
08.2015 - Current
Extension Educator II 4-H Youth Development/School Enrichment/Animal Science
Penn State Extension in Dauphin County
10.2008 - 10.2019
Kindergarten Teacher
Harrisburg Academy
06.2002 - 01.2006
Youth Development and Educational Programming
Boys and Girls Clubs of King County
08.1997 - 01.2000
Bachelor of Science - Art Education
Nazareth College of Rochester
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