Heather Frey

ESM

Walgreens

10.2013 - Current

Supervises the operation of the store and team members, including assigning daily activities, delegating tasks to team members, opening/closing/changing shifts, approving time records, time off and managing other scheduling conflicts to ensure proper team member coverage.
Collaborates with external partners to drive the future of their Walgreen store. Identifies ways to support external partnerships and services as a resource for Pharmacy Operations Manager in seeking community outreach opportunities.
Supports Store Manager in leveraging data, analysis, and team member input to make fact-based decisions, follow-up, and monitor impact.
Supervises the control of the store cash management including but not limited to register counts, withdraws from bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping.
Supervises front end and pharmacy inventory, completing resets/revisions and price changes; analyzes front end and pharmacy inventory trends to create corrective action plans; trains/coaches team members to follow inventory standard operating procedures.
Ensures execution of operational feedback from the Store Manager and District Manager through delegation and supervision of team members.
Ensures that store interior and exterior are clean and presentable; manages repair and maintenance; responds to emergencies.
Establishes a culture of accountability through clear expectations and performance management, Performance Improvement Plans, and constructive discipline.
Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.
Anticipates short and long-term staffing needs, develops talent plan, manages candidate pool, participates in the interview process and makes hiring decisions.
Acquires and retains talent, builds pipelines to keep store properly staffed, and ensures a diverse pipeline of future leaders.
anages team member performance by assigning responsibilities, developing performance plans, setting goals and expectations, observing performance, providing feedback and giving recognition to enhance effectiveness of individual team members and overall team.
Primarily responsible for leading and training team members; provides training, mentoring, coaching, and support to enable team members' career development. Responsible for team member discipline, coaching meetings, and makes recommendation regarding team member performance management, including discipline and termination when appropriate.
Supports Pharmacy during busy periods, including serving as a pharmacy technician, when necessary.
Uses operating statements, key performance indicators, and other relevant tools to engage the team; drive solutions and actions for store improvement. Collaborates with Store Manager to identify sales opportunities, gain insights, to ensure growth and performance of the store through new initiatives as directed by the Support Center.
Independently analyzes financial and performance data; creates action plans to support achievement of business deliverables.
Full Store Operation Business Performance Management
Completes special assignments and other tasks as assigned.
Complies with all company policies and procedures, manages operations of assigned location including strict compliance with any and all applicable laws and regulations, including sale of alcohol, tobacco, fresh food, and pharmacy products.
Provides for the safety and well-being of team members; effectively utilizes the Security Operations Center.