Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Fries

Waterford,CT

Summary

  • Accomplished professional with expertise in customer care satisfaction and proven ability to enhance client partnerships, resulting in substantial revenue growth. Strong operational management skills prioritize quality customer service in fast-paced environments. Demonstrated success in meeting deadlines while maintaining high standards of service delivery.

Overview

23
23
years of professional experience

Work History

Lead Intake Coordinator/Accounting Administrative Assistant

Gourmet Galley Catering
North Stonington, Connecticut
12.2021 - Current
  • Process and respond promptly to leads generated through multiple email accounts, telephone lines and social media platforms.
  • Collaborate with Sales Team, Staffing Manager and Kitchen Staff to ensure timely response to client inquiries.
  • Utilize CRM system, Caterease, to manage and track lead interactions effectively.
  • Process client payments accurately and in a timely manner.
  • Monitor accounts receivable report, checking for late, delinquent, or missing invoices, and payments.
  • Reconcile accounts receivable records with internal financial systems regularly.
  • Monitor aging accounts and initiated follow-up actions on overdue payments.

Administrative Assistant/Bookkeeper

Fries Sail Design
Waterford, CT
08.2013 - Current
  • Manage office supplies and coordinate inventory replenishment efficiently.
  • Reconcile bank statements and financial records regularly.
  • Assist in budget preparation and financial forecasting tasks.
  • Provide administrative support, including scheduling meetings and managing calendars.
  • Manage database system containing customer contact information.
  • Managed accounts payable and receivable processes efficiently.

Customer Care Representative

TD Ameritrade
Waterford, Connecticut
11.2019 - 03.2020
  • Assisted customers with inquiries and provided timely solutions.
  • Utilized CRM software to track interactions and enhance customer service.
  • Educated customers on product features and benefits effectively.
  • Handled escalated issues and coordinated with management for resolutions.
  • Participated in training sessions to improve product knowledge and service skills.

Substitute Secretary

Norwich Public Schools
Norwich, CT
04.2017 - 06.2019
  • Perform all daily tasks per current Secretary’s instructions
  • Answering multiple telephone lines and assisting caller
  • Maintaining high level of safety and security by monitoring all visitors
  • Taking daily attendance
  • Assisting students, parents and staff in all or any of their needs
  • Performing arrival, dismissal and bus announcements

Real Estate Account Executive

The Day Publishing Company
New London, CT
04.2007 - 08.2013
  • Account management to existing and new real estate firms and agents in Middlesex, New London and Windham Counties, as well as Southern RI
  • Sales and production of two weekly Real Estate publications in addition to online advertising campaigns and other various print publications
  • Developing and selling multi-media portfolios, including print, digital and social media campaigns
  • Creating effective and professional sales presentations
  • Building strong relationships within the local community
  • Managing day-to-day production requirements to meet multiple daily/weekly deadlines

Retail Account Executive

The Day Publishing Company
New London, CT
04.2004 - 04.2007
  • Account management to existing and new retail clients within a designated geographical territory
  • Developing and selling a multitude of print publications including The Day’s daily paper, weekly publications and various magazines and special projects
  • Creating effective and professional sales presentations
  • Building strong relationships within the local community
  • Managing day-to-day production requirements to meet multiple daily/weekly deadlines

Advertising Sales Assistant

The Day Publishing Company
New London, CT
08.2002 - 04.2004
  • Providing administrative support to a large sales team
  • Scheduling appointments and maintaining staff calendar
  • Developing relationships with clients in order to offer outstanding customer service
  • Coordinating production schedules for special projects
  • Managing day-to-day production requirements to meet multiple daily/weekly deadlines

Education

Early Childhood Education Modules -

Connecticut Charts-A-Course
01.2002

Early Childhood Education and Social Services -

UCONN: Department of Education’s
Groton, CT
08.2001

General Studies -

Eastern Connecticut State University
Willimantic, CT
12.1994

Skills

  • Microsoft Office Suite
  • CRM expertise
  • Word processing
  • Spreadsheet management
  • Presentation software
  • Google Docs proficiency
  • Database management
  • QuickBooks accounting
  • Scheduling coordination
  • Multi-line phone operation

Timeline

Lead Intake Coordinator/Accounting Administrative Assistant

Gourmet Galley Catering
12.2021 - Current

Customer Care Representative

TD Ameritrade
11.2019 - 03.2020

Substitute Secretary

Norwich Public Schools
04.2017 - 06.2019

Administrative Assistant/Bookkeeper

Fries Sail Design
08.2013 - Current

Real Estate Account Executive

The Day Publishing Company
04.2007 - 08.2013

Retail Account Executive

The Day Publishing Company
04.2004 - 04.2007

Advertising Sales Assistant

The Day Publishing Company
08.2002 - 04.2004

Early Childhood Education Modules -

Connecticut Charts-A-Course

Early Childhood Education and Social Services -

UCONN: Department of Education’s

General Studies -

Eastern Connecticut State University

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