Heather Frketich

Borough Clerk front desk operation

• Issue Borough Permits/Licenses including work involving utility companies, contractors, understanding ordinance detail/associated fees
• Create/Update Communications materials
• Increase customer satisfaction by resolving issues efficiently
• Support Tax, Engineering, Code Enforcement, DPW, Recreation Departments and Borough committees
• OPRA Request distribution, monitor, and response
• Perform wide-ranging administrative, financial and service related functions.

Liaison to Board of Commissioners, staff cross-training, policy and protocols development, accreditation/quality improvement project work, website, supervised administrative assistant/interns, Commission meeting agenda/minutes, ordinances/resolutions/legal advertising, IT interface, job postings and payroll backup, Communications Committee Chair, involved in all office upgrades and promotion of department services

Meeting preparation, recording inspections and restaurant ratings, front desk operations, OPRA custodian, newsletter, printing operations/forms and office equipment upkeep, worked rabies and flu clinics, state reporting, vending license clerk, records retention

• Focus on estates, wills, handled/directed general phone inquiries