Summary
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic
Heather Frost

Heather Frost

Asheville,NC

Summary

Dynamic professional with extensive experience in customer service and patient care at All Kids Pediatrics. Skilled in appointment scheduling and client assessment, I excel in fostering positive relationships and addressing concerns promptly. Committed to maintaining high standards of professionalism and hygiene, I deliver exceptional service that enhances client satisfaction.

Work History

Waitress

Baba's Kitchen
Woodfin, NC
  • Provided excellent customer service to enhance dining experiences.
  • Took customer orders accurately and relayed them to the kitchen.
  • Assisted in setting up and cleaning dining areas before and after service.
  • Collaborated with team members to ensure smooth service flow.
  • Handled cash and processed payments efficiently at the register.
  • Developed positive relationships with regular customers through friendly conversation.
  • Provided excellent customer service by addressing any complaints or concerns promptly.

Front Desk Receptionist

All Kids Pediatrics
Asheville, NC
  • Greeted visitors warmly and directed them to appropriate personnel.
  • Managed incoming calls and routed them to relevant departments promptly.
  • Scheduled appointments and maintained calendars for staff members efficiently.
  • Maintained a clean and organized front desk area for professionalism.
  • Assisted with administrative tasks, including filing and data entry as needed.
  • Coordinated office supplies inventory and placed orders when necessary.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Greeted customers warmly and made them feel welcome.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Assisted with scheduling appointments for clients and visitors.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Explained policies and procedures to visitors.
  • Completed basic bookkeeping and document filing.
  • Signed for packages, recorded deliveries, and distributed to personnel.

Massage Therapist

Self-employeed
Asheville, North Carolina
  • Provided therapeutic massages to clients, addressing individual needs and preferences.
  • Maintained a clean and organized treatment space, ensuring a welcoming environment.
  • Communicated effectively with clients to assess their concerns and desired outcomes.
  • Applied various massage techniques, including Swedish and deep tissue methods.
  • Educated clients on self-care practices to enhance overall wellness and recovery.
  • Collaborated with other wellness professionals to create comprehensive treatment plans.
  • Documented client progress and treatments accurately for ongoing care continuity.
  • Adhered to safety protocols and hygiene standards in all massage practices.
  • Provided therapeutic massage treatments to clients, including Swedish, deep tissue, and sports massages.
  • Helped clients tackle different types of stress by releasing knotted muscles with advanced massage techniques.

Esthetician

Self Employed
Asheville, NC
  • Provided personalized skincare consultations to assess client needs and preferences.
  • Administered facial treatments using various products and techniques for skin improvement.
  • Educated clients on proper skincare routines and product usage for optimal results.
  • Maintained cleanliness and organization of treatment rooms and equipment for safety.
  • Assisted in inventory management, ensuring adequate stock of skincare products available.
  • Developed strong client relationships through effective communication and attentive service.
  • Collaborated with team members to enhance overall salon experience for clients.
  • Stayed updated on industry trends and new products to recommend to clients effectively.
  • Performed waxing services on clients including eyebrows, lip, chin, and full face.
  • Maintained cleanliness of treatment room and equipment between appointments.
  • Set up patient rooms and sterilized equipment.
  • Provided excellent customer service and skincare treatments to clients.

Education

Associate of Applied Science - Medical Office Administration

Asheville- Buncombe Technical Community College
Asheville
08-2025

High School Diploma -

Asheville High School
Asheville
06-2007

Diploma - Therapeutic Massage

Asheville- Buncombe Technical Community College
Asheville, NC

Associate of Applied Science - Nursing

Blue Ridge Community College
Flat Rock, NC

Skills

  • Patient care
  • Medical office procedures
  • Client assessment
  • Therapeutic techniques
  • Administrative support
  • Customer service
  • Patient communication
  • Office administration
  • Appointment scheduling
  • Record keeping
  • Calendar management
  • Cash handling
  • Scheduling
  • Email and telephone decorum
  • Client communication
  • HIPAA compliance

Affiliations

  • Stay at home mom for majority of last 16 years.
  • Crafts; making tumblers, shirts, ink pens, and garden flags.

Accomplishments

  • The National Society of Leadership and Success Member

Timeline

Waitress

Baba's Kitchen

Front Desk Receptionist

All Kids Pediatrics

Massage Therapist

Self-employeed

Esthetician

Self Employed

Associate of Applied Science - Medical Office Administration

Asheville- Buncombe Technical Community College

High School Diploma -

Asheville High School

Diploma - Therapeutic Massage

Asheville- Buncombe Technical Community College

Associate of Applied Science - Nursing

Blue Ridge Community College

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