Heather Frye
Pawtucket,RI
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
29
29
years of professional experience
Work History
District Manager
Dollar Tree
07.2022 - Current
- Built and maintained collaborative relationships with others, inside and outside company, to accomplish key business objectives.
- Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners in 19 stores.
- Enhanced employee retention by implementing effective talent management strategies and fostering positive work environment.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
Store Manager
Dollar Tree
07.2019 - 07.2022
- Built and supported team-based work environment, consisting of 20 employees, that respects, embraces and values diversity.
- Ensured compliance with company policies and procedures.
- Hired, trained and developed associates, as well as promoted or terminated employment when necessary.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Store Co Manager
Walmart
05.2016 - 07.2019
- Interpreted, analyzed and explained financial data and information with Monthly P&L Explanations
- Improved employee performance through effective coaching, training, and regular performance evaluations.
- Maintained compliance with company policies and procedures, ensuring store operations ran smoothly and efficiently.
Assistant Store Manager
Walmart
03.1995 - 05.2016
- Maximized profits by negotiating better deals with vendors, reducing shrinkage through loss prevention strategies and increasing sales by double digits.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
Education
Bachelor's Degree -
Bridgewater State University
Bridgewater, MA 09.1995 - 01.2001
Skills
- Multi-Unit Management
- Human Resource Information System HRIS
- Recruitment and Hiring
- Onboarding, Training, and Development
- Employee Engagement
- Employee Retention
- Payroll Administration
- Employee Relations
- Benefits and Compensation Management
- HR Policies and Procedures
- Background Checks
- Payroll Management
- Exit Interviews
Websites
Accomplishments
- Store Model Trainer, Dollar Tree, 07/2021-07/2022, Training new store managers, external hires and internal promotions. Each new store manager goes through a five week program, which consists of policy/procedures training as well as management/leadership techniques.
- Market Compliance Champion, Walmart, 01/2017-10/2018, Represented Market, which is compromised of ten stores, to maintain an environment that promotes and reinforces the highest standards of integrity and ethics. Communicated and helped to guide associates on compliance with policies and procedures.
Timeline
District Manager
Dollar Tree
07.2022 - Current
Store Manager
Dollar Tree
07.2019 - 07.2022
Store Co Manager
Walmart
05.2016 - 07.2019
Bachelor's Degree -
Bridgewater State University
09.1995 - 01.2001
Assistant Store Manager
Walmart
03.1995 - 05.2016
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