HEATHER FULGHAM
Starkville,MS
Summary
My experience in administration and office management over the last twenty years have provided me a variety of skills that are applicable to any position. My drive is to be the liaison between management and employees, while simultaneously advocating for customers and/or patients. I understand the most successful businesses must have a critical balance between profit, employee retention, and customer satisfaction. I understand this balance and have been committed to it during each of my positions.
Overview
22
22
years of professional experience
Work History
ACCOUNTS SPECIALIST
SINGLEY & CRANE FAMILY DENTISTRY
05.2022 - Current
- MANAGE PATIENT ACCOUNTS WITH PERIODIC AUDITS TO ENSURE APPROPRIATE PAYMENTS AND ADJUSTMENS HAVE BEEN MADE; INSURANCE VERIFICATION TO INCLUDE DETAILED BENEFIT INFORMATION AND DATA ENTRY TO MAXIMIZE CLAIM ACCURACY AND HIGHEST REIMBURSEMENTS ARE RECEIVED; PATIENT ADVOCACY WITH DENTAL INSURANCE COMPANIES TO ENSURE THE APPROPRIATE SERVICES ARE PAID; CUSTOMER SERVICE ADVOCATE INCLUDING PATIENT COMPLAINTS AND CONCERNS
OFFICE MANAGER
EYE & LASER CENTER OF STARKVILLE
04.2014 - Current
- RESPONSIBLE FOR: PAYROLL; ACCOUNTS PAYABLE; PERSONAL & PROFESSIONAL PHYSICIAN SCHEDULING; ACCOUNTS RECEIVABLE; BANK RECONCILIATION; RENEWING PHYSICIAN LICENSURE; INSURANCE CREDENTIALING; BUILDING MAINTENANCE; EMPLOYEE REVIEWS; WEEKLY MORALE CHECKS; HIRING; TERMINATIONS; FEDERAL COMPLIANCE; DAILY, WEEKLY, & MONTHLY REPORTS
INTERIM OFFICE MANAGER
EYE & LASER CENTER OF STARKVILLE
02.2014 - 04.2014
- RESPONSIBLE FOR: PAYROLL; ACCOUNTS PAYABLE; PERSONAL PHYSICIAN SCHEDULING
BILLING CLERK
EYE & LASER CENTER OF STARKVILLE
05.2013 - 02.2014
- RESPONSIBLE FOR: ACQUIRING INSURANCE AUTHORIZATIONS, INCLUDING DOCUMENTATION & COMMUNICATION WITH PATIENT ON HIS/HER RESPONSIBILITY; FILING INSURANCE CLAIMS; FILING CORRECT CLAIMS
RECEPTIONIST
EYE & LASER CENTER OF STARKVILLE
04.2011 - 05.2013
- RESPONSIBLE FOR: GREETING PATIENTS; SECURING & DOCUMENTING DEMOGRAPHIC & INSURANCE INFORMATION; PULLING & FILING CHARTS; ANALYZING PHONE CALLS AND APPROPRIATELY DIRECTING
RECEPTIONIST
HOUSE WORKS
05.2003 - 02.2011
- RESPONSIBLE FOR: ALL TELEPHONE CALLS; SCHEDULING & COORDINATING INSURANCE ADJUSTERS & ESTIMATORS; PAYROLL HOURS; SALES TEAM MEETINGS; COORDINATING SAFETY MEETINGS; ACCOUNTS PAYABLE; ACCOUNTS RECEIVABLE
Education
ASSOCIATES - BUSINESS/ACCOUNTING
HOLMES COMMUNITY COLLEGE
RIDGELAND, MS05-2008
Skills
- Insurance verification
- Claim submission
- Accounts reconciliation
- Patient advocacy
- Customer service
- Data entry
- Payroll administration
- Bank reconciliation
Computer experience
Experience with: Microsoft Excel, Microsoft Word, QuickBooks, Management +, ModMed, Dentrix
Timeline
ACCOUNTS SPECIALIST
SINGLEY & CRANE FAMILY DENTISTRY
05.2022 - Current
OFFICE MANAGER
EYE & LASER CENTER OF STARKVILLE
04.2014 - Current
INTERIM OFFICE MANAGER
EYE & LASER CENTER OF STARKVILLE
02.2014 - 04.2014
BILLING CLERK
EYE & LASER CENTER OF STARKVILLE
05.2013 - 02.2014
RECEPTIONIST
EYE & LASER CENTER OF STARKVILLE
04.2011 - 05.2013
RECEPTIONIST
HOUSE WORKS
05.2003 - 02.2011
ASSOCIATES - BUSINESS/ACCOUNTING
HOLMES COMMUNITY COLLEGE
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