Heather Fuller
Tomball,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Lead Generation Specialist
UCI, Inc.
06.2024 - Current
- Built prospect lists of potential new customers through research and identification of business opportunities.
- Collaborated with sales teams to ensure accurate lead tracking and timely follow-ups, enhancing overall customer experience and satisfaction.
- Cold called perspective customers to determine product or service needs, ascertain timelines and identify decision-makers.
Network Recruiter
ServicePower
02.2022 - 09.2023
- Produced monthly reports using advanced Excel spreadsheet functions.
- Processed data weekly and converted it to table and pivot points to determine weekly and monthly trends to pinpoint where Servicers are needed across North America
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Extracted and interpreted data patterns to translate findings into actionable outcomes.
- Operated and maintained applicant tracking and candidate management systems.
- Composed documents for official company use, such as Agreement Terms and recruiting advertisements
Benefits Verification Specialist
AmerisourceBergen-Lash Group
11.2021 - 01.2022
- Review all patient insurance information needed to complete the benefit verification process
- Optimized the use of electronic claims submission systems to expedite claim processing times.
- Streamlined workflow for benefit verification team by implementing a comprehensive data tracking system.
- Safeguarded confidential client information by adhering to strict privacy guidelines and protocols.
- Verify patient-specific benefits and precisely document specifics for various payer plans
- Identify any restrictions and details on how to expedite patient access
- Completed quality review of work as part of finalizing the product.
Front Office Manager
Jay Finn CPA, LLC
07.2019 - 09.2020
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Interacted with customers by phone, email, or in-person to provide information.
- Conducted day-to-day administrative and office maintenance
- Maintained electronic and paper filing systems for easy retrieval of information.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
BDC Agent
Pure Water Technology
02.2017 - 12.2018
- Managed high call volumes while maintaining professional composure.
- Set appointments with salespeople and potential customers.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Acted as first point of contact and set appointments for prospective clients.
- Maintained a high level of knowledge about company products and services, enabling effective communication with potential clients during cold calls.
Front Office Manager
Vector Marketing
02.2016 - 02.2017
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Screened new job applicants and scheduled interviews for qualified individuals
- Maintained computer and physical filing systems.
- Spearheaded a new interview scheduling program.
Customer Service Associate
QCSS & Greene
01.2015 - 02.2016
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Processed debit and credit card and electronic check payments.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Trained new employees in new business programs and procedures
- Designed and edited media targeting new clients.
Customer Service Clerk
Walgreens
06.2012 - 01.2015
- Contributed to a positive work environment through effective communication and teamwork among colleagues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted in training new customer service clerks, sharing best practices and providing guidance as needed.
- Responded to customer calls and emails to answer questions about products and services.
- Balanced multiple tasks simultaneously while maintaining composure under pressure during peak hours or challenging situations.
Information Assistant
DeVry University
04.2010 - 10.2011
- Managed the online 'Neural Network' for library resources.
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
- Managed library operations, including registering books, checking books out to students, and mailing out books to other libraries
- Stayed up-to-date on library policies and procedures to smoothly enforce standards.
Education
Bachelor's Degree - Business Administration And Management
DeVry University
Chicago, ILNational Association of State Boards of Accountancy (NASBA)
Associate degree - Graphic Design
DeVry
Houston, TXSkills
- Data Visualization and Presentations
- Data Analysis
- Excel Functions
- SQL
- Data Cleaning
- Analytical Problem Solving
- Attention to Detail
- Project Management
- Report Writing
- Business Management
- Data entry
- Data Exports
Timeline
Lead Generation Specialist
UCI, Inc.
06.2024 - Current
Network Recruiter
ServicePower
02.2022 - 09.2023
Benefits Verification Specialist
AmerisourceBergen-Lash Group
11.2021 - 01.2022
Front Office Manager
Jay Finn CPA, LLC
07.2019 - 09.2020
BDC Agent
Pure Water Technology
02.2017 - 12.2018
Front Office Manager
Vector Marketing
02.2016 - 02.2017
Customer Service Associate
QCSS & Greene
01.2015 - 02.2016
Customer Service Clerk
Walgreens
06.2012 - 01.2015
Information Assistant
DeVry University
04.2010 - 10.2011
Bachelor's Degree - Business Administration And Management
DeVry University
National Association of State Boards of Accountancy (NASBA)
Associate degree - Graphic Design
DeVry
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