Summary
Overview
Work History
Education
Skills
Timeline
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Heather Fuller

Jackson,MI

Summary

Dependable professional with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty. Enthusiastic professional eager to contribute to business success. Experience providing quality work to exceed expectations. Brings reliability combined with focus on customer satisfaction and teamwork.

Overview

11
11
years of professional experience

Work History

Crew Member

McDonald's
Jackson, MI
02.2024 - Current
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Adhered to health department regulations regarding food handling procedures.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Resolved customer complaints in a professional manner.
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Checked expiration dates on all products before serving them to customers.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Organized and restocked supplies to support operations and team productivity.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Wiped down tables and equipment, swept and refilled stock.

Manager

Dennys Restaurant
Jackson, MI
09.2021 - 10.2023
  • Assisted with kitchen preparation during peak times as needed.
  • Adhered to all health department regulations regarding food storage and preparation.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
  • Inspected dining room area regularly for cleanliness and adherence to safety standards.
  • Ordered supplies from vendors as needed while staying within budget guidelines.
  • Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
  • Resolved and investigated complaints regarding service, food quality and accommodations.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.

Cashier

Admiral Gas Station
Jackson, MI
04.2016 - 06.2017
  • Issued receipts, refunds, credits or change due to customers.
  • Followed company security procedures for handling large sums of money.
  • Ensured compliance with all safety regulations within the store environment.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Stocked shelves with merchandise when needed.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.

Data Entry Clerk

Rives Manufacturing
Jackson, MI
03.2013 - 08.2014
  • Prepared summaries of daily work completed for review by supervisors.
  • Verified accuracy and completeness of data entry into the database system.
  • Performed data entry from paper documents, emails, and other sources into computer systems.
  • Maintained confidentiality of sensitive information entered into the system.
  • Operated various office equipment such as scanners, printers. when required.
  • Checked source documents against entered data to ensure accuracy.
  • Organized files according to established procedures for easy retrieval later on.

Education

High School Diploma -

Northwest High School
Jackson, MI
01-2014

Skills

  • Customer Service
  • Inventory Restocking
  • Drive-Thru Operations
  • Integrity and Honesty
  • Cash Handling
  • Cleaning
  • Valid Driver's License
  • Supervisory skills
  • Shift Management

Timeline

Crew Member

McDonald's
02.2024 - Current

Manager

Dennys Restaurant
09.2021 - 10.2023

Cashier

Admiral Gas Station
04.2016 - 06.2017

Data Entry Clerk

Rives Manufacturing
03.2013 - 08.2014

High School Diploma -

Northwest High School

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Heather Fuller