Heather Fuller
Paducah,KY
Summary
I didn't mention this job but I am a personal assistant I help take care of people who need it I do only have one client which is my mom and I'm so grateful that I'm able to do this for her and with her but it does not limit me to having more clients. And I have been doing this job since around October of 2019 I believe. I also love helping people as much as I can if thats with needing a ride somewhere taking them to a doctor appointment what ever they may need. It makes me happy to help others.
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
14
14
years of professional experience
2005
2005
years of post-secondary education
Work History
Cashier
Casey's General
Paducah, Kentucky
10.2023 - Current
- Processed customer transactions accurately and efficiently at Casey's General.
- Maintained cleanliness and organization of checkout area during shifts.
- Assisted customers with product inquiries and recommendations throughout store.
- Casey's liquor store in Paducah Kentucky is one of the largest they have.
- Collaborated with team members to ensure smooth store operations during peak hours.
Liquor Store Clerk
Minit mart
Paducah, Kentucky
03.2020 - 10.2023
- Maintained organized inventory on shelves and storage areas.
- Ensured cleanliness and safety of the store environment.
- Trained new staff on store policies and procedures.
- Stocked shelves with new inventory and rotated existing stock to ensure freshness.
- Greeted customers upon entering the store and provided assistance with product selection.
- Assisted customers in selecting products and answering inquiries.
Cashier
Pughs gas station
Paducah, Kentucky
12.2017 - 06.2020
- Maintained clean and organized checkout area to enhance customer experience.
- Assisted customers with product inquiries and provided recommendations when needed.
- Handled cash, credit, and debit transactions with attention to detail.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Monitored inventory levels and restocked shelves as necessary throughout shifts.
- Trained new staff on checkout procedures and customer service standards effectively.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Cashier/ bartender/Crew Kitchen Staff Member
Superbowl
Metropolis, Illinois
12.2015 - 10.2017
- Processed customer transactions efficiently and accurately.
- Maintained clean and organized checkout areas for optimal customer experience.
- Handled cash, credit, and digital payments securely and responsibly.
- Stocked shelves and ensured product availability for customers.
- Collaborated with team members to enhance store operations and workflow.
- Resolved customer complaints with professionalism and empathy.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Learned roles of other departments to provide coverage and keep store operational.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Used suggestive selling techniques to promote add-on sales.
Houseperson
Harrah's Casino
Metropolis, Illinois
02.2012 - 11.2015
- Restocked supplies in guest rooms and common areas as needed.
- Maintained cleanliness of public areas throughout the casino and hotel facilities.
- Operated cleaning equipment following safety and operational guidelines.
- Responded promptly to guest requests for extra amenities or assistance.
- Collaborated with staff to uphold high standards of guest service and satisfaction.
- Ensured proper disposal of waste materials in compliance with regulations.
- Cleaned and maintained public areas, such as lobbies, hallways, and restrooms.
- Collected dirty linens from guest rooms and transported them to designated laundry area.
- Provided excellent customer service at all times.
- Delivered items to guests' rooms upon request.
- Responded to guest inquiries regarding hotel services and facilities in a courteous and professional manner.
- Swept floors, emptied trash cans, washed windows as necessary.
Education
Pathways Christian Academy
Metropolis, ILSkills
- Transaction processing
- Cash management
- Inventory monitoring
- Point of sale operation
- Customer assistance
- Store cleanliness
- Staff training
- Effective communication
- Problem solving
- Time management
- Sales promotion
- Cash register systems
- Credit and cash transactions
- Basic math
- Liquor law compliance
- Refund handling
- Identification checks
- Written and verbal communication
- Sales transactions
- Cash handling and management
- Report preparation
- Customer service
- Hospitality and accommodation
- Payment collection
- Work ethic and integrity
- Time management skills
- Cleaning and sanitizing
- Empathy and patience
- POS systems
- Dependability and reliability
- Receipt handling
- Customer service excellence
- ID verification
- Patience and empathy
- Payment processing
- Product recommendations
- Returns processing
- Credit card processing
- Purchase assistance
- Ordering and stocking
References
References available upon request.
Timeline
Cashier
Casey's General
10.2023 - Current
Liquor Store Clerk
Minit mart
03.2020 - 10.2023
Cashier
Pughs gas station
12.2017 - 06.2020
Cashier/ bartender/Crew Kitchen Staff Member
Superbowl
12.2015 - 10.2017
Houseperson
Harrah's Casino
02.2012 - 11.2015
Pathways Christian Academy