Summary
Overview
Work History
Education
Skills
Websites
Certification
Assessments
Timeline
Generic

Heather Fullerton

Garner,NC

Summary

Proven ability to deliver exceptional customer service while proficient in a wide range of software applications: Microsoft Word, Outlook, Excel, Micros, Merlin, Oracle, Quickbooks, and Appraisal Scope. Demonstrated skills include personal computer utilization, cash handling expertise, training proficiency, and effectively understanding and fulfilling customer requirements. Adept at multitasking and handling high-pressure situations with composure and efficiency.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Manager

Bass Lake Draft House
09.2023 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

General Manager

Hickory Tavern
01.2022 - 09.2023
  • Managing the day-to-day operations by monitoring cost, revenue, labor and inventory control, quality of products and services
  • Supervises the activities of employees, assigns duties, and ensure that all areas are properly cleaned and maintained
  • Monitors and maintains all quality control records, including quality assurance and loss prevention policies, and procedures, and cleaning programs
  • Maintains effective communication and positive relations by managing progressive discipline, resolving employee relations issues, incentive programs, and assisting with conducting performance reviews
  • Follows and monitors safe food handling, proper hygiene practices, and workplace safety standards
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.

Restaurant Manager

Village Draft House
01.2020 - 01.2022
  • Coordinate daily Front of the House and Back of the House restaurant operations
  • Deliver superior service and maximize customer satisfaction
  • Respond efficiently and accurately to customer complaints
  • Organize and supervise shifts
  • Appraise staff performance and provide feedback to improve productivity
  • Ensure compliance with sanitation and safety regulations
  • Manage restaurant's good image and suggest ways to improve it
  • Control operational costs and identify measures to cut waste
  • Train new and current employees on proper customer service practices
  • Implement policies and protocols that will maintain future restaurant operations
  • Handle all front of the house scheduling for staff

Commercial Appraisal Specialist

Appraisal Nation
04.2015 - 12.2019
  • Proactively follow up with vendors/clients via phone, email, and our valuation management programs for all commercial/ government/special property assignments
  • Ensure the entire pipeline of orders are viewed and each file is followed up with as needed
  • Answer phones and respond to client/vendor questions and requests
  • Assigning commercial appraisal orders
  • Negotiate pricing
  • Recruitment of new appraisers
  • Online research for residential and commercial properties
  • Identify, research, and resolve client/vendor issues by using problem solving skills
  • Treat each order with a sense of urgency and understand the time sensitive nature of our business
  • Follow through on established client/vendor deadlines and goals
  • Responsible to meet and exceed overall department productivity and quality goals

Personal Stylist

White House/Black Market
08.2014 - 05.2015
  • Assisting in opening and closing the store, operating cash register and personal stylist to the clientele that come into the store
  • Customer service first and foremost but also working as a team to make sure the customers are completely satisfied when leaving the store

Server, Bar Tender, Assistant Manager

Trali Irish Pub
08.2008 - 07.2014
  • Coordinating the entire operation of the restaurant during scheduled shifts
  • Managing staff and providing them with feedback
  • Responding to customer complaints
  • Meeting and greeting customers and organizing table reservations
  • Responsible for correctly obtaining, placing and serving customer orders in a timely manner
  • Opening and closing of the restaurant as well as the booking keeping for register drawers and server balance reports
  • Created a strong client base of regular customers while helping to make first timers feel as part of the family

Education

GED -

Wake Tech Community College

Skills

  • Customer Service
  • Computer Skills
  • Scheduling
  • Order Fulfillment
  • Decision-making
  • Organizational Skills
  • Restaurant Management
  • Staff training and development
  • Staff management
  • Task delegation
  • Kitchen experience
  • Profit & Loss
  • Guest Services
  • Quality Assurance
  • Loss Prevention
  • Team leadership

Certification

Food Handler Certification

Assessments

  • Customer Focus & Orientation, Expert, 12/01/19, https://share.indeedassessments.com/share_assignment/wusqq1gmu9aikzsi
  • Bartending, Proficient, 12/01/19, https://share.indeedassessments.com/share_to_profile/660d540c8a938e45118d1e93c1635e1beed53dc074545cb7
  • Verbal Communication, Proficient, 12/01/19, https://share.indeedassessments.com/share_assignment/lkal2me-tzf9cjrb

Timeline

Manager

Bass Lake Draft House
09.2023 - Current

General Manager

Hickory Tavern
01.2022 - 09.2023

Restaurant Manager

Village Draft House
01.2020 - 01.2022

Commercial Appraisal Specialist

Appraisal Nation
04.2015 - 12.2019

Personal Stylist

White House/Black Market
08.2014 - 05.2015

Server, Bar Tender, Assistant Manager

Trali Irish Pub
08.2008 - 07.2014

GED -

Wake Tech Community College

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