Heather Gable
Vienna,VA
Summary
Diligent Job Title with experience in retail settings. Focused on keeping merchandise presentable to maximize business revenue. Effectively demonstrates products, overcomes objections and closes sales. Persuasive in negotiating contracts and diplomatic in communicating with customers to build long-term, productive relationships.
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Ambitious Outside Sales Representative developing plans to meet Industry professionals' needs. Well-versed in building valued discussion around Industry needs and opportunities to increase Product or Service sales. Strategic and efficient with drive for applying sales techniques that support corporate mission.
Energetic Job Title bringing experience in retail product sales. Maintains current insight on market trends and customer preferences to boost sales. Open and clear communicator skillful in resolving conflicts and completing purchases.
Overview
10
10
years of professional experience
Work History
Barista
Starbucks
Manassas, Virginia
06.1999 - 05.2002
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
Hostess
Ruby Tuesdays Restaurant
Manassas, VA
10.2005 - 08.2008
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
Sales Associate
American Eagle Outfitters, Inc
New York, NY
09.2003 - 08.2005
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Hostess
Sweetwater Tavern & Grille
Centreville, VA
09.2001 - 07.2003
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Informed servers of newly seated parties for speedy service.
- Used cash registers and credit card machines to cash out customers.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Documented reservations and communicated changes to guests.
- Recorded available tables after seating each party using specialized seating software.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Answered customer questions about hours, seating and menu information.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
Education
Musical Theater
American Academy For Dramatic Arts
New York, NY08.2002
Diploma - All Areas
Seton High School
Manassas, VA09.1999
Theatre Arts
Northern Virginia Community College
Manassas, VA09.1999
Skills
- Verbal and Written Communication
- Store Opening and Closing
- Self-Checkout Assistance
- Inventory Control Procedures
- Teamwork and Collaboration
- Cash Handling
- Customer Service
- Product Recommendations
- Stockroom Upkeep
- Sales Goal Attainment
- Stocking and Receiving
- Cash Register Operations
- Commission Sales
- Patron Experiences
- Garment Fittings
- Returns and Refunds
- Sales Communications
- Folding Clothes
- Retail Knowledge
- Suggestive Selling
- Speaking Clearly
- Credit and Cash Transactions
- Checking Inventories
- Complex Transactions
- Personal Shopping
- Stockroom Organizing
- Answering Customer Questions
- Quotas and Goals
- Drink Orders and Service
- Table Setting Arrangements
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
One of the deep secrets of life is that all that is really worth doing is what we do for others.
Lewis Carroll
Timeline
Hostess
Ruby Tuesdays Restaurant
10.2005 - 08.2008
Sales Associate
American Eagle Outfitters, Inc
09.2003 - 08.2005
Hostess
Sweetwater Tavern & Grille
09.2001 - 07.2003
Barista
Starbucks
06.1999 - 05.2002
Musical Theater
American Academy For Dramatic Arts
Diploma - All Areas
Seton High School
Theatre Arts
Northern Virginia Community College
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