Hi, I’m
Heather Gaffney
Lyons,GA
Summary
Proven leader with extensive experience at Jersey Mike's Subs, adept in team supervision and customer service management. Excels in conflict resolution and maintaining high safety standards, enhancing team performance and customer satisfaction. Skilled in cash handling and problem-solving, demonstrating adaptability and a positive attitude. Achieved significant improvements in workplace efficiency and customer service metrics.
Overview
14
years of professional experience
Work History
Jersey Mike's Subs
Shift Leader
05.2020 - 11.2022
Job overview
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Resolved conflicts between employees to maintain positive and productive work environments.
Ross Dress for Less
Sales Associate
03.2014 - 08.2015
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Disney
Retail Sales Associate
09.2008 - 03.2009
Job overview
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
Walthill HighWalthill, NE
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Customer service focus
- Flexible Schedule
- Decision-making capabilities
- Team motivation
- Strong verbal and written communication
- Training Assistance
- Creative Problem-Solving
- Customer Service Management
- Team Collaboration and Leadership
- Team Supervision
- Conflict Resolution
- Staff education and training
- Staff Supervision
- Goal Setting and Tracking
- Motivational Leadership
- Safety processes and procedures
- Inventory Counts
- Assigning Work
- Complaint resolution
- Role Modeling
- Equipment Troubleshooting
- Technical Support
- Multitasking Abilities
- Multitasking
- Organizational Skills
- Attention to Detail
- Active Listening
- Teamwork and Collaboration
- Problem-solving abilities
- Reliability
- Adaptability and Flexibility
- Self Motivation
Timeline
Shift Leader
Jersey Mike's Subs
05.2020 - 11.2022
Sales Associate
Ross Dress for Less
03.2014 - 08.2015
Retail Sales Associate
Disney
09.2008 - 03.2009
Walthill High
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