Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Heather Gahres

Afton,VA

Summary

Enthusiastic Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Has an in intense desire to achieve.

Overview

24
24
years of professional experience

Work History

Settlement Administrator

Ryan Homes/NVR Inc.
07.2017 - Current
  • Maintained accuracy in financial reporting, diligently verifying transaction data before posting entries to the general ledger.
  • Increased client satisfaction by promptly addressing inquiries and resolving issues related to settlements administration tasks.
  • Collaborated closely with cross-functional teams, ensuring seamless communication between departments related to settlement matters.
  • Improved settlement efficiency by streamlining processes. Settlements increased from 180 settlements to over 400 settlements in 7 years.
  • Upheld organized recordkeeping practices, efficiently managing electronic filing systems containing sensitive transactional information.
  • Provided ongoing training and support to junior staff members, fostering a collaborative learning environment within the team.
  • Created reports, presentations and other materials for executive staff.
  • Cultivated strong relationships with vendors and partners supporting administrative operations.
  • Processed over 1200 invoices monthly for division production costs.

Office Manager

Medical Group Of Pennsylvania
02.2016 - 07.2017
    • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
    • Coordinated office events and meetings to recruit new members to the start up organization, ensuring timely execution and optimal scheduling for all participants.
    • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
    • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
    • Developed detailed plans based on broad guidance and direction.

Practice Group Administrator

System One Services
10.2000 - 02.2016
    • Processed billing for 25 clients with a revenue base of $1.4M.
    • Provided payroll services for 1500 employees in multiple states including California.
    • Created monthly reports including executive expense.
    • Responsible for recruiting which included background checks, drug screens, new hire orientations for production, administrative, and engineering personnel.

Education

Bachelor of Arts - English Writing

University of Pittsburgh
Pittsburgh, PA
12.1993

Skills

    • Conflict resolution techniques
    • Regulatory Compliance Adherence
    • Financial Settlements Expertise
    • Continuous Learning Attitude
    • Time Management
    • Schedule Management
    • Payroll Oversight
    • Vendor Relationship Management
      • Microsoft Office
      • Excellent Communication
      • Teamwork and Collaboration
      • Strategic Planning
      • Administrative Support
      • Problem-Solving
      • Multitasking

Accomplishments

  • Won office administrator of the year at Ryan Homes 2020, 2021, and 2023.

Timeline

Settlement Administrator

Ryan Homes/NVR Inc.
07.2017 - Current

Office Manager

Medical Group Of Pennsylvania
02.2016 - 07.2017

Practice Group Administrator

System One Services
10.2000 - 02.2016

Bachelor of Arts - English Writing

University of Pittsburgh

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Heather Gahres