Heather Galicia
Columbia,SC
Summary
Customer service professional seeking a new career path. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.
Overview
21
21
years of professional experience
Work History
Server/Bartender
UNO CHICAGO GRILL
Waltham, MA
09.2009 - Current
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Politely assisted customers in person and via telephone.
- Provided an elevated customer experience to generate a loyal clientèle.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Assisted customers with food selection, inquiries and order customization requests.
- Developed reputation as an efficient service provider with high levels of accuracy.
- Scored in top 10% of employees in successful resolution of issues
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Bartender/Server
Somers Pubs
Boston, MA
07.2006 - Current
- Politely assisted customers in person and via telephone.
- Provided an elevated customer experience to generate a loyal clientèle.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Assisted customers with food selection, inquiries and order customization requests.
- Developed reputation as an efficient service provider with high levels of accuracy.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
- Helped drive sales goals and achieve monthly quotas.
- Dedicated to continuously improving sales abilities and product knowledge.
Server
Border Cafe
Cambridge, MA
04.2003 - 08.2006
- Learned, referenced and applied product knowledge information.
- Recommended alternative items if product was out of stock.
- Helped drive sales goals and achieve monthly quotas.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Developed reputation as an efficient service provider with high levels of accuracy.
Education
Pre Nursing
Bunker Hill Community College
Charlestown, MABiology
Coastal Carolina University
Conway, SCSkills
- Exceptional communication skills
- Quick learner
- Strong client relations
- Creative problem solver
- Proficient in Spanish
- Very outgoing and energetic
- Competitive
- Relatable
Timeline
Server/Bartender
UNO CHICAGO GRILL
09.2009 - Current
Bartender/Server
Somers Pubs
07.2006 - Current
Server
Border Cafe
04.2003 - 08.2006
Pre Nursing
Bunker Hill Community College
Biology
Coastal Carolina University
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