HEATHER GANA
Yardley,PA
Summary
Experienced administrative professional supporting high-level academic leadership, and extensive experience in administrative support and project management. Proven track record in managing complex scheduling, budgeting, record-keeping tasks, and conflict resolution, driving efficiency, and fostering collaboration across teams. Recognized for successfully coordinating high-impact events and maintaining confidentiality in sensitive environments. Committed to enhancing academic operations and delivering effective support to faculty, staff, students, and parents.
Overview
20
20
years of professional experience
1
1
Certification
Work History
MAIN OFFICE ADMINISTRATOR
New Hope Academy and M.E.T.C., Inc.
Yardley, PA
08.2023 - Current
- Delivers daily administrative support to school leadership, enabling efficient operations in a fast-paced environment.
- Streamlines communication workflows by directing emergent issues to the appropriate administrator for a timely resolution.
- Oversees Head of School, Dean of Student, and Director's calendar by coordinating meetings with parents, prospective clients, and staff across departments.
- Supports student enrollment processes and course scheduling across academic terms.
- Manages intake calls while coordinating tours and interviews for students.
- Coordinates with leadership to plan and execute internal projects, school events, and recurring monthly initiatives.
- Engages with parents, staff, and district representatives to organize essential meetings and maintain confidentiality of student records.
- Provides support to the Dean of Students by overseeing and sustaining student academic data, schedules, grades, and performance metrics; produces reports for senior administration.
- Assembles and circulated daily attendance and transportation updates, reinforcing compliance and communication.
OFFICE MANAGER/EXECUTIVE ADMIN ASSISTANT
Sage Alliance Schools-Princeton Campus
Hamilton, NJ
09.2019 - 09.2023
- Managed daily front office operations, addressing urgent student needs, and facilitating communication between the Principal and Clinical Director.
- Maintained strict confidentiality while preparing and distributing student documentation, including report cards, clinical evaluations, and attendance records.
- Developed and implemented an organized digital filing system to upload, track, and manage student records.
- Managed monthly financial workflows via Concur, maintaining adherence to location's budget
- Streamlined logistics for all parent and district meetings: scheduled attendees, organized meeting spaces, prepared necessary documentation, and tracked action items..
- Led the planning and execution of school events, such as orientations, seasonal festivals, and community resource fairs.
- Streamlined inventory tracking and maintenance of office supplies and equipment to ensure operational efficiency.
- Facilitated onboarding for new hires, and served as the go-to resource for staff regarding technology support, training, and office procedures.
EQUIPMENT ADVISOR
Asplundh Tree Expert Co.
Willow Grove, PA
10.2017 - 09.2019
- Secured equipment for Asplundh and its U.S. subsidiaries, ensuring timely and efficient operations across regional divisions.
- Partnered with equipment suppliers to address urgent regional needs, maintaining responsiveness to field demands.
- Processed and tracked equipment invoices for approval via SharePoint and PeopleSoft.
- Advised field supervisors on equipment options, supporting contract fulfillment and operational readiness.
- Oversaw the timely delivery of equipment to field teams, ensuring minimal project disruption.
FINANCIAL SERVICES ASSISTANT
Joseph Sullivan, CPA
Yardley, PA
10.2017 - 11.2018
- Greeted clients and visitors, delivering a welcoming and professional in-office experience.
- Supported clients by assisting with account management tasks and follow-ups.
- Maintained detailed client databases, and ensured accurate preparation of reports.
- Scheduled client appointments and managed the advisor's calendar to optimize daily workflow.
EXECUTIVE ASSISTANT TO THE PRESIDENT
New Hope Academy and M.E.T.C., Inc.
Yardley, PA
02.2014 - 06.2017
- Managed the President's calendar, coordinating meetings, appointments, and complex travel logistics.
- Served as the primary contact for the President's office, handling inquiries and confidential communications.
- Welcomed and assisted parents and clients in person and by phone.
- Organized company projects and events while overseeing related budgets.
- Collaborated with the Director of Marketing to support print, digital, and social media campaigns.
- Oversaw tutoring program operations by managing schedules, handling inquiries, and supporting client engagement.
- Assisted with the preparation and distribution of attendance and transportation records, ensuring accuracy and timeliness.
ADMINISTRATIVE ASST/OFFICE MGR/BOOKKEEPER
Accounting Plus Services, LLP
Yardley, PA
01.2012 - 03.2014
- Reconciled and balanced financial accounts to ensure accuracy and compliance.
- Maintained and monitored company budgets, ensuring expenditures align with financial goals.
- Answer and direct telephone inquiries in a professional and timely manner.
COMMUNICATIONS SPECIALIST
McCormick Taylor Inc.
Philadelphia, PA
01.2001 - 05.2004
- Developed and executed strategic communication plans to inform the public throughout all phases of client infrastructure projects, from study to construction.
- Supported public outreach initiatives for public-sector clients, including DOTs, transit agencies, and MPOs.
- Created and edited a wide range of communication materials, including website content, social media posts, infographics, blogs, newsletters, and outreach collateral.
SPECIAL EVENTS COORDINATOR
New Jersey Technology Council
Princeton, NJ
08.1997 - 01.2001
- Developed and designed engaging content for event materials, ensuring alignment with event goals and branding.
- Managed day-to-day administration of events and programs, including venue booking, contract finalization, and budget monitoring.
- Oversaw attendee participation by tracking RSVPs, managing registration counts, and resolving issues to ensure a seamless guest experience.
Education
Bachelor of Arts - Communication/Journalism With Concentration in PR
Shippensburg University
05.1997
Skills
- Project Management
- DocuSign Template Creation
- Confidential Information Management
- Complex Scheduling
- Administrative Support
- Proficient in Microsoft Office
- Proficient in Google Suite
- Conflict Resolution
- Strategic Planning
- Team Leadership
Certification
Adult, Child, & Infant CPR & AED, Standard First Aid, 10/14/26
Timeline
MAIN OFFICE ADMINISTRATOR
New Hope Academy and M.E.T.C., Inc.
08.2023 - Current
OFFICE MANAGER/EXECUTIVE ADMIN ASSISTANT
Sage Alliance Schools-Princeton Campus
09.2019 - 09.2023
EQUIPMENT ADVISOR
Asplundh Tree Expert Co.
10.2017 - 09.2019
FINANCIAL SERVICES ASSISTANT
Joseph Sullivan, CPA
10.2017 - 11.2018
EXECUTIVE ASSISTANT TO THE PRESIDENT
New Hope Academy and M.E.T.C., Inc.
02.2014 - 06.2017
ADMINISTRATIVE ASST/OFFICE MGR/BOOKKEEPER
Accounting Plus Services, LLP
01.2012 - 03.2014
COMMUNICATIONS SPECIALIST
McCormick Taylor Inc.
01.2001 - 05.2004
SPECIAL EVENTS COORDINATOR
New Jersey Technology Council
08.1997 - 01.2001
Bachelor of Arts - Communication/Journalism With Concentration in PR
Shippensburg University