Heather Garavaglia

Responsibilities:

• Partnered with senior leadership to drive organizational performance through individuals and managers, as well as possess the mindset to increase process effectiveness and efficiency
• Ensured escalated client/employee issues are resolved with urgency, and employment policies and practices are interpreted consistently
• Worked to prioritize client populations to ensure delivery and implementation of HR solutions
• Responsible for HR delivery and implementation across the employee lifecycle
• Worked with all key stakeholders including, management, and Legal, as well as build and maintain partnerships to foster trust and accountability
• Resolved complex HR issues conferring with managers when necessary
• Assisted with larger or more complex employee populations and participate on cross-Citi projects
• Acted as SME to senior stakeholders and /or other team members.

• Operated a one person Human Resources team to handle all Human Resource related matters
• Grew the organization by 20 employees over the span of one quarter, including the development of a sales team
• Managed employee grievances and disputes in timely and professional manner by finding constructive solutions.
• Designed and implemented multiple processes to increase performance and engagement including: annual reviews, employee engagement surveys, stay/exit interviews
• Processed multistate payroll on a biweekly basis
• Managed all employee benefits

• Developed a new recruiting process to increase hiring by 35%
• Implemented employee recognition program
• Optimized training procedures to improve completion by 20%
• Created key compliance procedures to ensure compliance with State regulations
• Added additional touchpoints with clients to improve customer satisfaction
• Expanded billing responsibilities from 12 to 34 clients
• Reduced billing errors by 65% to reach 99% accuracy in claims submitted

• Developed employee handbook and policy guides for companies across multiple
  industries
• Developed training library on several HR topics including affirmative action
• Developed and managed safety programs for high risk work environments in compliance with OSHA standards
• Introduced and coordinated annual review process
• Delivered training to managers on best practices for managing employees
• Streamlined hiring and onboarding processes to allow for a more streamlined
  process.
• Improved employee record keeping to ensure legal compliance
• Introduced employee engagement programs that increased engagement as much as 70%
• Orchestrated benefits administration including plan renewing library on several HR topics including affirmative action
• Improved employed record keeping to ensure legal compliance
• Contributed to annual budgeting process
• Streamlined payroll process to reduce process time
• Generated wage analysis plans