Compassionate Direct Support Professional and Medical Office Administration personnel with extensive experience skilled in crisis intervention and patient monitoring and assisting. Proven ability to enhance client well-being and overall experiences with effective communication and organization. Very detailed oriented and focuses on overall experience of patients care.
Hi, I’m
Heather Garbrough
Louisville,KY
Summary
Overview
22
years of professional experience
1
Certification
Work History
North Star Achievement Center
Direct Support Professional
08.2024 - 02.2025
Job overview
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
- Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
- Advocated for clients' needs and rights in various settings, enhancing their quality of life.
Harbor House of Louisville
Direct Support Professional
07.2023 - 08.2024
Job overview
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted disabled clients to support independence and well-being.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Provided compassionate and patient-focused care to cultivate well-being.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Adapted activities and support strategies to meet changing needs of clients, demonstrating flexibility and creativity.
- Encouraged healthy lifestyles through nutritional planning and physical activities, improving clients' overall well-being.
- Improved clients' daily living skills with hands-on teaching and encouragement, promoting independence.
- Enhanced communication skills of non-verbal clients using alternative communication devices.
- Liaised with healthcare professionals to coordinate care, ensuring comprehensive support for clients.
- Assisted with personal care tasks, respecting clients' dignity and promoting self-reliance.
Saint Marys Center
Direct Support Professional
07.2022 - 07.2023
Job overview
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Improved clients' daily living skills with hands-on teaching and encouragement, promoting independence.
- Encouraged healthy lifestyles through nutritional planning and physical activities, improving clients' overall well-being.
- Enhanced communication skills of non-verbal clients using alternative communication devices.
- Organized and participated in recreational activities, contributing to vibrant community life for residents.
- Managed crisis situations effectively, maintaining calm and ensuring safety of clients and staff.
- Assisted with personal care tasks, respecting clients' dignity and promoting self-reliance.
- Implemented behavior management plans to address challenging behaviors, promoting safe environment for all.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Assisted disabled clients to support independence and well-being.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
Rehabilitation Institute
Medical Office Assistant
02.2019 - 07.2022
Job overview
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Registered patients and completed associated paperwork for accurate records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Provided prompt, polite and professional in-person and telephone customer service.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Reduced wait times for patients through effective appointment scheduling and efficient front desk management.
- Managed the efficient flow of medical records by confirming accuracy, scanning documents into the EHR system, and securely storing physical copies.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
- Maintained a clean reception area conducive to a professional atmosphere while adhering to safety guidelines during the COVID-19 pandemic.
- Increased patient satisfaction, carefully scheduling appointments to minimize conflicts and delays.
- Improved office communication by promptly relaying messages between patients and healthcare providers.
- Enhanced patient privacy and confidentiality with strict adherence to HIPAA regulations.
- Assisted medical staff during examinations to enhance patient comfort and safety.
- Improved accuracy of patient records with meticulous data entry and management.
- Facilitated smooth operation of medical office by assisting with billing and insurance verification.
- Increased office productivity by organizing medical records, leading to easier access and retrieval.
- Contributed to team meetings with constructive feedback and suggestions for office improvements.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Received and routed laboratory results to correct clinical staff members.
Logans Roadhouse
Server
10.2015 - 07.2019
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Checked guests' identification before serving alcoholic beverages.
- Inspected dishes and utensils for cleanliness.
Substation 2
Cashier and Food Prep
07.2003 - 09.2015
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Increased sales of promotional items by informing customers about current offers.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
Wesley Manor Retirement Community
Housekeeping and Laundry
04.2011 - 02.2013
Job overview
- Assisted in maintaining a safe, clean, and comfortable living environment for residents through daily tasks such as housekeeping and laundry services.
- Kept detailed records of processed laundry items according to designated categories, ensuring accurate record-keeping for both internal and client purposes.
- Maintained high standards of cleanliness throughout the property by instituting rigorous housekeeping procedures and regular inspections.
- Operated industrial laundry equipment safely and efficiently for optimal results in linen care.
- Maintained a safe and clean environment for patients by adhering to infection control protocols and performing regular housekeeping duties.
- Enhanced laundry sorting efficiency by implementing color-coded systems and organization techniques.
Valu Market Iroquois Manor
Bakery and Deli
10.2009 - 02.2011
Job overview
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
Education
Bullitt East High SchoolLouisville KY
University Overview
Jefferson Tech College
from GED-All Areas of Studies
12.2001
University Overview
Skills
- Crisis intervention
- Patient monitoring
- Progress documentation
- Personal care support
- Behavior management
- Training participation
- Communication skills
- Team collaboration
- Compassionate care
- Problem solving
- Safety awareness
- Advocacy skills
- Time management
- First aid and safety
- Compassionate caregiving
- Medication administration
- Behavioral management
- Client documentation
- Housekeeping tasks
- Decision-making support
- Health and safety requirements
- Relationship building
- Direct patient care
- Appointment scheduling
- Patient care
- Disability awareness
- ADL support
- Goal setting
- Social skills development
- Crisis management
- Recreational activities
- Individualized support planning
- Patient assessments
- Safety monitoring
- Medical records management
- Care plan management
- Indirect patient care
- Patient education
- Medical office administration
- Problem-solving
- Multitasking and organization
- Empathy and patience
- HIPAA compliance
- Verbal and written communication
- Adaptability and flexibility
- Case documentation
- Life skills training
- Record keeping
- De-escalation techniques
- Mobility assistance
- Self-care promotion
- First aid and CPR
- Hygiene assistance
- Compassionate client care
- Personal care assistance
- Healthcare
- Health services
- Client safety and first aid
- Charting and documentation
- CPR certification
- Fast learner
Certification
- Direct Support Professional Certification (DSP) - National Alliance for Direct Support Professionals.
- First Aid Certification - American Red Cross or St John Ambulance.
- Basic Life Support (BLS) Certification - American Heart Association.
- Adult CPR/AED certification – American Red Cross.
- Food Safety Manager Certification – ServSafe or National Restaurant Association.
- Certified Medication Aide (CMA) - State Departments of Health.
- CPR/AED Certification
First Aid and AED/CPR certification
First Aid and AED/CPR certification
2024
Timeline
Direct Support Professional
North Star Achievement Center
08.2024 - 02.2025
Direct Support Professional
Harbor House of Louisville
07.2023 - 08.2024
Direct Support Professional
Saint Marys Center
07.2022 - 07.2023
Medical Office Assistant
Rehabilitation Institute
02.2019 - 07.2022
Server
Logans Roadhouse
10.2015 - 07.2019
Housekeeping and Laundry
Wesley Manor Retirement Community
04.2011 - 02.2013
Bakery and Deli
Valu Market Iroquois Manor
10.2009 - 02.2011
Cashier and Food Prep
Substation 2
07.2003 - 09.2015
Bullitt East High School
Jefferson Tech College
from GED-All Areas of Studies
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