Heather Garcia
The Bronx,NY
Summary
Skilled in overseeing construction trades and extraction work with solid background in coordinating diverse teams and managing projects from inception to completion. Possess strong leadership abilities, effective communication skills, and capacity to solve problems efficiently. Improved workflow and team coordination on multiple projects, enhancing project completion rates and quality of work. Demonstrated adaptability to changing industry trends and technologies, ensuring project specifications are met with precision.
Overview
6
6
years of professional experience
Work History
Supervisory Administrative Specialist
Department of Homeless Services
New York , NY
2023.05 - Current
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Field Operations Supervisor
Ambulnz Health
New York , NY
2023.02 - Current
- Trained new employees on job duties, safety protocols, and customer service standards.
- Drafted weekly and monthly reports on operational activities for management review.
- Coordinated with other departments such as HR, Accounting, and IT when needed.
- Collaborated with vendors to negotiate cost savings on supplies or services purchased by the company.
Administrative Assistant
Favorite Health Staffing
New York , NY
2022.10 - 2023.02
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors and provided general information about the company.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
Customer Service Specialist Head Cashier
The Home Depot Inc
The Bronx , NY
2018.04 - 2022.08
- Upheld company standards for quality assurance throughout all aspects of customer service.
- Reconciled discrepancies between cash register totals and actual amounts received.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
Education
BBA - Business Administration And Management
Monroe College
The Bronx, NY2024-06
Associate of Science - Science Education
Kingsborough Community College of The City University of New York
Brooklyn, NY2021-01
High School Diploma -
KIPP NYC College Prep
The Bronx, NY2017-06
Skills
- Training and coaching
- Operations Management
- Work Planning
- Schedule Management
- Employee Coaching
- Logistics Management
- Operations Planning
- Workforce Planning
- Team Supervision
- Problem Resolution
Languages
Spanish
Native/ Bilingual
Timeline
Supervisory Administrative Specialist
Department of Homeless Services
2023.05 - Current
Field Operations Supervisor
Ambulnz Health
2023.02 - Current
Administrative Assistant
Favorite Health Staffing
2022.10 - 2023.02
Customer Service Specialist Head Cashier
The Home Depot Inc
2018.04 - 2022.08
BBA - Business Administration And Management
Monroe College
Associate of Science - Science Education
Kingsborough Community College of The City University of New York
High School Diploma -
KIPP NYC College Prep
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