Heather Garcia
Greensboro,NC
Summary
Accomplished professional with a strong record in organizational efficiency and effective communication. Proven leadership in managing teams and streamlining billing processes has led to significant enhancements in operational performance. Expertise in ethical leadership and advanced computer skills ensures successful project execution with a focus on detail.
Overview
25
25
years of professional experience
Work History
Private Caregiver
Self-Employed
Greensboro, NC
01.2016 - Current
- Oversaw vital signs monitoring to safeguard client well-being.
- Facilitated comprehensive healthcare by advocating on behalf of clients.
- Adapted to varying client needs while offering emotional care.
- Assisted clients with daily living activities, including personal hygiene and meal preparation.
- Monitored and recorded clients' health status, reporting any changes to healthcare professionals.
- Provided comprehensive care to clients, ensuring their physical and emotional well-being.
Administrative Assistant
Atlantic East Builders
Greensboro, NC
01.2017 - 01.2024
- Handled communication tasks by replying to emails and phone calls, ensuring smooth information flow.
- Organized appointments, meetings, and travel arrangements efficiently.
- Managed processing of financial records supporting various initiatives.
- Responded to customer issues to provide immediate resolution and improve retention.
- Conducted research on various topics as requested by management.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Claims/Billing
NW Pediatrics
Greensboro, NC
01.2013 - 01.2017
- Examined and assessed denied claims to pinpoint billing discrepancies.
- Addressed and solved billing concerns to maintain superior client service levels.
- Processed medical claims and billing with accuracy and efficiency.
- Performed insurance verification ensuring accurate coverage details.
- Facilitated communication between patients and healthcare teams, acting as a primary point of contact.
- Stayed current on community-based resources and services useful to patients.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Provided timely follow up on all outstanding referrals ensuring they are completed within required timelines.
- Knowledge of ICD-10 and CPT codes.
- Handled confidential information with discretion and professionalism.
- Answered incoming calls in a professional and courteous manner, providing excellent customer service.
Office Manager
Pediatric Associates
Miami, Fl
01.2000 - 01.2012
- Managed billing and coding processes, ensuring accuracy and compliance with healthcare regulations.
- Oversaw and coordinated scheduling for staff, doctors, patients.
- Hired, trained, and evaluated performance of team members.
- Coordinated with vendors, and managed supply ordering.
- Collaborated effectively with diverse team members to achieve objectives and resolve service-related issues.
- Coordinated company events, such as team-building activities and monthly staff meetings.
- Developed and implemented office policies and procedures.
- Provided leadership, insight, and mentoring to newly hired employees.
- Addressed patient complaints and implemented service improvements to enhance satisfaction.
- Ensured compliance with HIPAA regulations to protect patient privacy.
- Ensured compliance with OSHA regulations to maintain a safe and healthy work environment.
- Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
Education
Bachelor's Degree - Business and Organizational Leadership
Greensboro College
01.2025
Skills
- Excellent organizational and time-management skills
- Clear Communication Skills
- Strong Networking Skills
- Attention to detail
- Ethical Leadership with Diversity Awareness
- Effective Troubleshooting
- Proficient Computer Skills
Timeline
Administrative Assistant
Atlantic East Builders
01.2017 - 01.2024
Private Caregiver
Self-Employed
01.2016 - Current
Claims/Billing
NW Pediatrics
01.2013 - 01.2017
Office Manager
Pediatric Associates
01.2000 - 01.2012
Bachelor's Degree - Business and Organizational Leadership
Greensboro College
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