Heather Garcia
Glendale,Az
Overview
31
31
years of professional experience
Work History
Customer Advocate
United Health Care
Phoenix, Az
03.2020 - 07.2020
- Participated in ongoing training to enhance own job skills and knowledge.
- Met deadlines while maintaining high-quality deliverables.
- Worked with coworkers to complete tasks.
- Provided product information and resolved concerns to assist customers.
- Defined problems, collected data, established facts and validated conclusions.
- Provided efficient and courteous service to customers at all times.
- Responded quickly to meet customer needs.
- Resolved customer inquiries through effective communication and problem-solving skills.
- Educated clients on health plan options and benefits for informed decisions.
- Assisted in processing claims and ensuring compliance with company policies.
- Recorded detailed notes in customer accounts for future reference and follow-up.
- Provided customer support through phone, email and chat channels.
Loss Mitigation Specialist
JPMorganChase
Tempe, Az
12.1996 - 10.2013
- Met deadlines while maintaining high-quality deliverables.
- Worked with coworkers to complete tasks.
- Provided product information and resolved concerns to assist customers.
- Defined problems, collected data, established facts and validated conclusions.
- Provided efficient and courteous service to customers at all times.
- Responded quickly to meet customer needs and resolve problems.
- Analyzed applicants' financial status, credit and property evaluations to determine feasibility of treatment Programs to cure delinquency.
- Obtained and compiled copies of loan applicants' credit histories, corporate financial statements and other financial informa.
- Handled customer complaints and took appropriate action to resolve them.
- Ensured that were complete and accurate according to policy.
- Counseled clients on personal and family financial problems related to excessive spending or borrowing of funds.
- Reviewed billing for accuracy.
- Calculated amount of debt and funds available to plan methods of payoff and to estimate time for debt liquidation.
- Contacted borrowers with delinquent accounts to obtain payment in full or to negotiate repayment plans.
- Peer training, mentorship, and other miscellaneous duties as requested by Management.
Nanny
Verhagen(Private family)
Scottsdale, Az
11.1991 - 05.1996
- Tended to general needs of children while supervising and encouraging safety in day-to-day activities.
- Encouraged enrichment by organizing creative activities and educational games.
- Created safe environment for children by removing hazards and enforcing appropriate boundaries.
- Took children for walks or played in park, maximizing time spent outdoors.
- Worked with children to tidy up play area and bedrooms, encouraging neat and clean environment.
- Engaged children in age-appropriate exercises, encouraging intellectual and motor skills development.
- Created stimulating and nurturing environment to enable children to feel safe.
- Modeled appropriate behaviors to encourage social and emotional development.
- Fostered proper nutrition by preparing healthy meals or bottle feeding infants.
- Performed housekeeping and cleaning duties related to children.
Medical Records Assistant
Good Samaritan Care Center
Glendale, Az
09.1989 - 10.1991
- Them main duties of medical records personnel focused on managing paper-based patient records, ensuring accuracy and accessibility, and adhering to regulations like the Access to Health Records Act.
- These duties included gathering, organizing, and maintaining health information, as well as translating data into codes for insurance reimbursement.
- At the time of employment the profession was transitioning from 'medical records management' to 'health information management' reflecting technological advancements.
Education
Phlebotomy -
Northwest Phlebotomy School
Phoenix, Az07.2025
AA degree - General Studies
Phoenix College
Phoenix, Az05.1995
Skills
- Computer literacy
- Communication skills
- Patient monitoring
- Experience with children
- Phlebotomy
- Medical terminology
- Microsoft office
- Medication administration
- Computer skills
Timeline
Customer Advocate
United Health Care
03.2020 - 07.2020
Loss Mitigation Specialist
JPMorganChase
12.1996 - 10.2013
Nanny
Verhagen(Private family)
11.1991 - 05.1996
Medical Records Assistant
Good Samaritan Care Center
09.1989 - 10.1991
Phlebotomy -
Northwest Phlebotomy School
AA degree - General Studies
Phoenix College