Summary
Overview
Work History
Education
Skills
I am Currently working on writing children's Books, I hope to publish my first book soon.
Timeline
Generic

Heather Gardner

Bangor,ME

Summary

Dynamic and detail-oriented professional with a proven track record at Bar Harbor Motel, excelling in laundry operations and stain removal. Recognized for exceptional teamwork and communication skills, I effectively optimized workflows, enhancing productivity and guest satisfaction. Committed to maintaining high standards of cleanliness and organization in fast-paced environments.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Experienced with enhancing customer interactions to boost loyalty and sales. Utilizes effective communication and problem-solving strategies to address customer needs. Track record of maintaining high levels of customer satisfaction and achieving sales targets consistently.

Customer service and sales professional prepared to drive impactful results. Proven ability to foster strong client relationships, resolve issues efficiently, and adapt to evolving needs. Skilled in communication, problem-solving, and teamwork, ensuring reliable collaboration and goal achievement.

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level restate researcher position. Ready to help team achieve company goals.

Overview

26
26
years of professional experience

Work History

Laundry Attendant

Bar Harbor Motel
03.2022 - 08.2022
  • Operated industrial washers and dryers to ensure timely completion of laundry tasks.
  • Maintained cleanliness and organization of laundry area to promote efficient workflows.
  • Inspected garments for stains or damage, applying appropriate treatment methods as needed.
  • Assisted in training new staff on laundry processes and safety protocols.
  • Collaborated with team members to optimize washing cycles and drying times for efficiency.
  • Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
  • Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
  • Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
  • Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.

Breakfast Attendant

Atlantic Oceanside Hotel & Conference Center
04.2019 - 08.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Paid attention to detail while completing assignments.
  • Collaborated with kitchen staff to maintain timely food delivery and presentation standards.
  • Managed multiple tables simultaneously, prioritizing tasks for efficient service flow.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Managed breakfast station operations, ensuring timely food preparation and presentation.
  • Maintained cleanliness and organization of dining area, promoting a welcoming environment for guests.
  • Assisted in inventory management, tracking supplies and placing orders as needed.
  • Ensured smooth operations by efficiently restocking food items and supplies throughout the shift.

Customer Service

The UPS Store Inc.
05.1996 - 12.2005
  • Implemented customer service best practices, raising standard of support provided.
  • Collaborated with team members to ensure seamless customer service experiences.
  • Provided exceptional customer service, assisting with vehicle issues and inquiries.
  • Followed up with customers about customer service.
  • Collaborated with team members to streamline sales processes, improving workflow efficiency.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Supported team members during peak periods by sharing workload and providing guidance when needed.
  • Managed customer inquiries and resolved issues promptly, enhancing overall satisfaction.
  • Developed product knowledge to provide tailored solutions for diverse client needs.

Education

Associate of Arts - Criminal Photograph

University of Augusta
Ellsworth, ME

Bachelor of Business - How To Start My Own Business

Adult ED Classes
Bangor, ME
09-2024

High School Diploma -

Ellsworth Hight School
Ellsworth, ME
06-1993

Skills

  • Workplace cleanliness
  • Color separation
  • Laundry folding and storage
  • Laundry room operations
  • Stain removal
  • Sorting and transport
  • Detergent and additive knowledge
  • Folding techniques
  • Inventory tracking
  • Steam cleaning
  • Laundry distribution
  • Chemical handling
  • Linen folding
  • Laundry storage and distribution
  • Garment inspection
  • Sanitization techniques
  • Fabric care
  • Professional folding

  • Transport and sorting
  • Excellent communication
  • Teamwork and collaboration
  • Sterilizing
  • Teamwork
  • Time management
  • Problem-solving abilities
  • Multitasking
  • Organizational skills
  • Safety protocols
  • Washing loads
  • Sorting
  • Attention to detail
  • Relationship building
  • Guest relations
  • Load balancing
  • Safety procedures

I am Currently working on writing children's Books, I hope to publish my first book soon.

     I have a deep-Love and passion for writing, for myself and for others. Years ago i started writing poems for people in need, Birthdays, about loved ones who have passed, a love poem, and what I do is talk to a person, try to get to know them , likes, dislike, I have them tell me their story and as we are talking, I take notes and I watch them closely as they are telling me their story to really get their feelings out on paper to find peace  and then I write them a poem to go with their situation. I have written thousands of pomes for others and I even wrote a book i never got published.

      For a year now  I have been writing a children's book and I'd like to write theses as a trilogy.  I love to write stories for my granddaughter, she has a big collection. I was told my stories are good and should try my  hand at writing a book, so here I am. Wish Me Luck!

Timeline

Laundry Attendant

Bar Harbor Motel
03.2022 - 08.2022

Breakfast Attendant

Atlantic Oceanside Hotel & Conference Center
04.2019 - 08.2022

Customer Service

The UPS Store Inc.
05.1996 - 12.2005

Associate of Arts - Criminal Photograph

University of Augusta

Bachelor of Business - How To Start My Own Business

Adult ED Classes

High School Diploma -

Ellsworth Hight School