Heather Garner

Sales Associate

Victoria’s Secret

02.2018 - 12.2024

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Prepared merchandise for sales floor by pricing or tagging.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions about sizing, accessories, and merchandise care.
Provided positive first impressions to welcome existing, new, and potential customers.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Engaged with customers to build rapport and loyalty.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Solved customer challenges by offering relevant products and services.
Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Educated clients on current promotional offerings and products using persuasive selling tactics.
Assessed customer needs and utilized suggestive selling techniques to drive sales.
Engaged with customers to effectively build rapport and lasting relationships.
Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Collaborated with team members to achieve monthly sales targets.
Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
Resolved customer complaints with patience and understanding, restoring customer confidence.
Coordinated sales promotions and events to drive store traffic and increase sales volume.
Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
Increased customer loyalty with personalized shopping experiences and attentive service.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Engaged in friendly conversation with customer to better uncover individual needs.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Listened to customer needs and desires to identify and recommend optimal products.
Built customer loyalty and retention by delivering excellent shopping experiences.
Created inviting environment for customers by maintaining store organization and cleanliness.
Provided exceptional services and pleasant shopping experiences to retail customers.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Used in-store system to locate inventory and place special orders for customers.
Prioritized helping customers over completing other routine tasks in store.
Developed strong rapport with customers and created positive impression of business.
Recommended complementary purchases to customers, increasing revenue.
Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Summary

Overview

Work History

Sales Associate

Education

None -

Skills

Timeline

Sales Associate

None -

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