Summary
Overview
Work History
Education
Skills
Volunteer Experience
Awards
Accomplishments
Timeline
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Heather Garrett

Conroe,TX

Summary

"Results-driven Store Manager with extensive experience in retail, skilled in team leadership, operational management, and customer satisfaction. Proven track record in driving performance, developing talent, and maintaining high standards. Eager to leverage my skills in leadership, problem-solving, and team development to contribute to a dynamic organization and continue growing professionally."

Overview

8
8
years of professional experience

Work History

Store Manager

Starbucks
09.2022 - Current
  • Manage daily store operations, ensuring a clean, safe environment and overseeing inventory, cash control, and store opening/closing procedures.
  • Lead teams in a fast-paced setting, fostering productivity through proactive communication and regular performance reviews with growth opportunities.
  • Train and mentor incoming managers as a District Store Manager Trainer, ensuring successful onboarding and leadership development.
  • Oversee profit and loss for a store generating over $2.5 million annually, meeting financial targets and optimizing operational efficiency.

Licensed Store Manager

Target
05.2021 - 09.2022
  • Oversaw all operations for Starbucks and Pizza Hut, including hiring, firing, scheduling, and inventory management.
  • Managed talent development, sales performance, and ensured operational efficiency across both departments.
  • Cultivated strong vendor relationships to ensure timely deliveries, quality products, and cost control.

Member Services Specialist Supervisor

Lifetime Fitness
09.2020 - 05.2021
  • Addressed and de-escalated member issues, providing exceptional customer service and resolving concerns promptly.
  • Handled phone inquiries, including billing questions, and worked as a cold-calling retention specialist to maintain member satisfaction.
  • Trained and coached team members to ensure consistent service excellence and improved operational performance.

General Manager

Ziggis Coffee
10.2019 - 09.2020
  • Managed scheduling, inventory, and order processes to ensure efficient daily operations.
  • Oversaw all aspects of store operations, ensuring compliance with company standards and goals.
  • Cultivated and maintained strong vendor relationships to ensure timely deliveries and cost-effective supply management.

Shift Manager

Starbucks
10.2018 - 10.2019
  • Delegated tasks to staff, ensuring efficient and effective coverage of daily operations.
  • Managed daily inventory, placed orders, and ensured stock levels were maintained.
  • Created daily shift plans and supported talent management through coaching and performance monitoring.

Pastry Chef/Retail Assistant

Tracy Dempsey Originals
01.2018 - 07.2018
  • Managed time efficiently to complete daily production tasks while maintaining high-quality standards.
  • Ensured cleanliness and organization of the station and store, adhering to hygiene and safety regulations.
  • Delivered exceptional customer service and created new accounts, expanding the company’s network and client base.

Pastry Chef

American Cruiselines
04.2017 - 12.2017
  • Managed the pastry department, overseeing inventory, ordering, and sales to ensure smooth operations.
  • Built strong customer service relationships and maintained effective communication with vendors.
  • Committed to long hours, working 16-hour shifts for 6-8 weeks at a time to meet production demands.

Education

Associate of Arts - Culinary Arts

Scottsdale Community College
Scottsdale, AZ
05.2018

Skills

  • Executive Leadership
  • Problem-Solving & De-escalation
  • Multitasking & Organizational Skills
  • Team Leadership & Development
  • Delegation & Prioritization
  • Payroll Management

Volunteer Experience

Volunteered with various organizations including Girl Scouts (12 years), FCCLA (3 years), and various church projects/trips. Thousands of hours completed.

Awards

  • Recipient of two educational Scholarships
  • Received a grant scholarship from the Girl Scouts of America and earned the Gold Award
  • Member of Phi Theta Kappa Honors Society

Accomplishments

Improved customer satisfaction scores by 50% by resolving issues efficiently and ensuring a high-quality in-store experience across multiple Starbucks store entities

Timeline

Store Manager

Starbucks
09.2022 - Current

Licensed Store Manager

Target
05.2021 - 09.2022

Member Services Specialist Supervisor

Lifetime Fitness
09.2020 - 05.2021

General Manager

Ziggis Coffee
10.2019 - 09.2020

Shift Manager

Starbucks
10.2018 - 10.2019

Pastry Chef/Retail Assistant

Tracy Dempsey Originals
01.2018 - 07.2018

Pastry Chef

American Cruiselines
04.2017 - 12.2017

Associate of Arts - Culinary Arts

Scottsdale Community College

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Heather Garrett