Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Heather Gaston

Heather Gaston

Administrative Assistant
Bryan,TX

Summary

Experienced office support specialist seeking a new opportunity to apply my skills in a dynamic environment that values creativity, efficiency, and continuous improvement. I’m looking for a fresh challenge where I can keep learning, support meaningful improvements, and contribute more broadly to the organization. Known for being reliable, adaptable, and a strong team player with a focus on organization and efficiency.

Overview

22
22
years of professional experience

Work History

Patrol Bureau Assistant

City of Bryan Police Department
06.2017 - Current
  • Answer incoming calls, schedule internal meetings, and update shift schedules to support agency operations.
  • Draft, edit, and finalize correspondence, memoranda, reports, and shift schedules.
  • Distribute Municipal Court subpoenas and notify appropriate individuals via email.
  • Maintained confidentiality of sensitive information by adhering to strict policies and implementing secure filing systems.
  • Receive and process all electronic training requests for the Patrol and Administrative Services Bureau.
  • Reconcile payments paid with a City p-card.
  • Coordinated comprehensive travel arrangements for sworn and civilian personnel, including hotel bookings, airfare, per diem, and registration fees. Ensured accuracy and timely confirmation of all logistics to support seamless and efficient employee travel.

Public Works Call Center Assistant

City of Bryan
01.2008 - 01.2014
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Extensive knowledge of various municipal departments, including Water, Wastewater, Code Enforcement, Traffic Operations, and Solid Waste Services.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Demonstrated excellent multitasking abilities by handling computer systems, taking calls from citizens, and answering inquiries all while creating work orders for the correct crew to go out to the problem area.
  • Maintained clear and professional communication with colleagues across the call center, as well as with technicians, truck drivers, and field personnel, to ensure seamless coordination and timely service delivery.

Deputy Court Clerk

Brazos County Tax Office
01.2003 - 01.2005
  • Assisted customers with vehicle-related transactions, including the purchase of car tags, title transfers, license plate exchanges, and issuance of handicapped placards.
  • Responded to inquiries via phone and in-person, providing accurate information and excellent customer service.
  • Processed daily incoming vehicle registration mail.
  • Maintained up-to-date knowledge of motor vehicle regulations to ensure compliance and quality service.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the constituent and the Tax Assessor Collector.

Education

High School Diploma -

Bryan High School
Bryan, TX
01.2002

Skills

  • Software Proficiency: Microsoft Excel, Word, Outlook and Adobe Acrobat Pro
  • Finance Software: Strong working knowledge of HTE, Payment Net, and Kronos systems
  • Core Skills: Web Form Development & Process Automation
  • Office Administration & Clerical Support: Scheduling & Calendar Coordination, Data Management, Court Subpoena Processing, Payment Reconciliation, Database Maintenance Invoice Processing
  • Managed online travel and training requests, including booking registrations and arranging hotel accommodations Processed all related financial transactions and maintained clear, consistent communication with travelers to ensure smooth coordination and support
  • Resourceful

Affiliations

  • Peer Support Team Member – Promote wellness, support mental health, and contribute to overall team morale.
  • Member, BPOA (Bryan Police Officers Association) – Actively support
  • Creative Workplace Contributor – Enthusiastically involved in projects that enhance workflow and help fellow coworkers become more efficient in their roles.

Timeline

Patrol Bureau Assistant

City of Bryan Police Department
06.2017 - Current

Public Works Call Center Assistant

City of Bryan
01.2008 - 01.2014

Deputy Court Clerk

Brazos County Tax Office
01.2003 - 01.2005

High School Diploma -

Bryan High School

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