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HEATHER GATZKE
Belle Fourche,SD
Summary
Dedicated home health aide with expertise in personalized care plans, medication administration, and patient advocacy. Committed to enhancing the quality of life for clients through effective communication and attention to detail.
Overview
1
1
Certification
28
28
years of professional experience
Work History
Home Health Aide
Homecare Services of SD Northern Hills
Spearfish, SD
02.2024 - Current
- Assisted clients with daily living activities to enhance comfort and independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Reported changes in patient conditions to healthcare professionals.
- Administered prescribed medications and maintained accurate medication records for compliance.
- Developed personalized care plans to address individual client needs and preferences.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
Spark
Delivery Driver
Spearfish, SD
10.2022 - 04.2026
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Medication Aide
High Prairie Assisted Living
Belle Fourche, SD
04.2013 - 04.2019
- Administered medications accurately, ensuring compliance with safety protocols and regulations.
- Monitored resident health conditions, reporting changes to nursing staff for timely interventions.
- Collaborated with healthcare team to develop individualized care plans for residents' needs.
- Provided compassionate support to residents, fostering a positive living environment and promoting well-being.
- Maintained a safe and clean environment by adhering to infection control protocols during medication administration.
- Maintained organized medication records, enhancing accountability and tracking of prescriptions.
Bank Teller
First Interstate Bank
Belle Fourche, SD
09.2011 - 05.2021
- Processed customer transactions efficiently, ensuring accuracy in cash handling and record-keeping.
- Assisted customers with account inquiries, providing exceptional service to enhance satisfaction.
- Maintained compliance with banking regulations and internal policies to mitigate risk.
- Trained new tellers on operational procedures and customer service best practices.
- Led initiatives to enhance service delivery, resulting in improved customer retention rates.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Analyzed transaction patterns to identify trends and recommend strategic solutions for service enhancement.
Cardiac Monitor Technician
Monument Hospital
Rapid City, SD
11.1998 - 08.2022
- Monitored cardiac rhythms using advanced telemetry equipment to ensure patient safety.
- Collaborated with nursing staff to interpret EKG readings and respond to emergencies.
- Conducted routine testing and calibration of cardiac monitoring devices for optimal performance.
- Trained new technicians on protocols for monitoring and equipment operation, enhancing team efficiency.
- Analyzed data trends from cardiac monitors to assist in diagnosing patient conditions accurately.
- Implemented improved workflows for data reporting, increasing accuracy in patient assessments.
- Served as a dependable resource for nurses and other healthcare staff, providing guidance on proper lead placement and interpretation of cardiac monitor findings.
Education
Associate of Arts - Nursing
South University Savannah
GA11-2015
Skills
- Patient care
- Meal preparation
- Personal hygiene assistance
- Feeding assistance
- Housekeeping
- Bathing assistance
- Dressing assistance
- Care plan management
- Client documentation
- Home safety assessments
- Patient advocacy
- Personal care services
Certification
- Licensed Medication Aid
- Certified Nurse Aide
Timeline
Home Health Aide
Homecare Services of SD Northern Hills
02.2024 - Current
Spark
Delivery Driver
10.2022 - 04.2026
Medication Aide
High Prairie Assisted Living
04.2013 - 04.2019
Bank Teller
First Interstate Bank
09.2011 - 05.2021
Cardiac Monitor Technician
Monument Hospital
11.1998 - 08.2022
Associate of Arts - Nursing
South University Savannah