HEATHER GAUS
Sarasota,FL
Summary
Detail-oriented professional with three years of entrepreneurial experience and a robust background in technical writing and editing. Proven track record in managing administrative operations, training staff, and developing effective marketing strategies. Seeking an editing position to utilize my technical writing expertise, exceptional attention to detail, and strong communication skills. Seasoned small business owner with several years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals.
Overview
8
8
years of professional experience
Work History
Business Owner
Juggernaut Coffee
Longboat Key, USA
05.2020 - Current
- Managed all aspects of the business, including marketing, sales, customer service, and financial operations
- Developed and executed marketing strategies that increased customer base and revenue by 20%
- Trained and supervised employees, fostering a productive and positive work environment
- Implemented new systems to streamline operations and reduce turnaround time by 15%
- Cultivated strong client relationships through excellent communication and problem-solving skills
- Oversaw budget planning, accounting functions, and payroll to ensure financial stability
Customer Service Manager
CSNS Relocation Services
Dublin, USA
05.2016 - 05.2020
- Resolved customer complaints, prioritizing satisfaction and loyalty, resulting in a 10% increase in retention
- Trained and mentored associates on performance strategies and customer service techniques
- Improved customer service processes in collaboration with upper management, enhancing overall client experience
- Maintained accurate records of customer interactions to identify and address recurring issues
- Developed solutions to prevent potential cancellations and retain accounts
Education
Paralegal Degree -
University of South Florida
Tampa, FL01-2025
Bachelor of Applied Arts - English Literature
University of South Florida
Tampa, FL08-2024
Associate of Applied Arts - English
Seminole State College of Florida
Sanford, FL05-2022
Skills
- Verbal and Written Communication
- Training and Development
- Attention to Detail
- Project Management
- Customer Relations
- Strategic Decision-Making
- Public Speaking
- Leadership and Team Development
- Business Correspondence
- Issue Resolution
- Marketing Strategies
- Budgeting and Cost Control
- Vendor Relationship Management
- Adaptable and Flexible
- Professional Networking
References
References available upon request.
Timeline
Business Owner
Juggernaut Coffee
05.2020 - Current
Customer Service Manager
CSNS Relocation Services
05.2016 - 05.2020
Paralegal Degree -
University of South Florida
Bachelor of Applied Arts - English Literature
University of South Florida
Associate of Applied Arts - English
Seminole State College of Florida
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