Heather Gay
Byron,GA
Summary
Results-driven Office Administrator with a strong focus on enhancing customer engagement and streamlining office operations. Proven ability to manage workflows, maintain document accuracy, and foster teamwork.
Overview
13
13
years of professional experience
Work History
Office Administrator
Delta Life Insurance
Macon GA
08.2023 - Current
- Managed daily office operations to ensure efficient workflow and communication.
- Assisted in preparing reports and presentations for internal meetings and client engagements.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Enhanced customer service by developing feedback system that addressed client concerns promptly.
Waitress /Head Bartender
Holiday Inn
Macon GA
04.2019 - 08.2023
- Provided exceptional customer service in fast-paced dining environment, ensuring guest satisfaction and repeat business.
- Collaborated with kitchen staff to coordinate timely food delivery and maintain quality standards.
- Trained new team members on service protocols and menu knowledge, fostering a cohesive work environment.
- Managed multiple tables efficiently, demonstrating strong multitasking and time management skills.
Bartender / Waitress
Mr. E's Sports Bar and Grill
Macon, GA
04.2017 - 03.2019
- Built strong relationships with regular customers, fostering loyalty and repeat business.
- Monitored compliance with health and safety regulations, maintaining a clean workspace.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Direct Support Professional Caregiver
RHA Health Services LLC
Milledgeville, GA
01.2014 - 04.2017
- Provided direct care and support to individuals with intellectual and developmental disabilities.
- Assisted clients in daily living activities, fostering independence and enhancing quality of life.
- Monitored client progress, documenting changes to inform ongoing care strategies.
- Collaborated with multidisciplinary teams to ensure comprehensive service delivery and client well-being.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Managed medications for clients, ensuring proper dosages were taken on schedule and any side effects were promptly reported to healthcare professionals.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Education
High School Diploma -
Mary Persons
Forsyth, GA05-2005
Skills
- Time management
- Office administration
- Administrative support
- Database entry
- Customer engagement
- Telephone reception
- Scheduling appointments
- Document management
- Verbal communication
- Scheduling
- Word processing
Timeline
Office Administrator
Delta Life Insurance
08.2023 - Current
Waitress /Head Bartender
Holiday Inn
04.2019 - 08.2023
Bartender / Waitress
Mr. E's Sports Bar and Grill
04.2017 - 03.2019
Direct Support Professional Caregiver
RHA Health Services LLC
01.2014 - 04.2017
High School Diploma -
Mary Persons