Heather Geggatt
East Falmouth,MA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
18
18
years of professional experience
Work History
Administrative Assistant
Greener Image Landscaping
10.2019 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Optimized calendar management for estimators and irrigation technicians by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Maintained inventory of office supplies and placed orders.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Managed filing system, entered data and completed other clerical tasks.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Created and processed service forms and work orders for clients for upcoming season.
- Expedited invoice processing, ensuring accurate recording of financial transactions in accounting system.
- Ensured timely completion of projects with diligent task prioritization, delegation, and follow-up.
- Responsible for opening and closing office daily.
Customer Service Manager
Potterybarn
11.2006 - 07.2019
- Developed highly empathetic relationships and earned a reputation for exceeding service standard goals.
- Took ownership of customer issues and followed problems through to resolution.
- Designed and implemented strategic business plans to achieve growth and sales goals while managing sales team and building long- lasting customer relationships.
- Set up In Home Design appointments for Clients with Designers.
- Entrusted with the responsibility of opening/closing store.
- Managed Payroll and adjusted associate's schedules as needed.
- Monitored daily/ weekly forecast and compared current sales to make sure sales goals were met.
- Trained all new hires.
- Organized and held monthly staff meetings.
- Processed monthly supply orders and managed supply budget.
- Collaborated with upper management to improve customer service processes and support structures company wide.
- Kept accurate records to document customer service actions and discussions.
Education
High School Diploma -
Bourne High School
Bourne, MA06.1993
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Word
- Microsoft Excel
- Scheduling and calendar management
- Multi-line phone proficiency
- Staff Management
- Professional Communication
- Invoice Processing
Timeline
Administrative Assistant
Greener Image Landscaping
10.2019 - Current
Customer Service Manager
Potterybarn
11.2006 - 07.2019
High School Diploma -
Bourne High School
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